Guest & Culture Manager

7 days ago

Pune Maharashtra India Rare Ideas Full time ₹ 4,00,000 - ₹ 12,00,000 per year

THE ROLE At Cobbler & Crew, an award -winning bar, we don't just serve amazing food and drinks; we create stories worth sharing. As a Guest & Culture Manager, you'll be the voice and face of our brand—making sure every guest interaction leaves a lasting impression. Whether it's coordinating events, handling reservations, or engaging with guests online and offline, you'll be at the heart of shaping their experience. Being part of an award -winning venue means taking pride in delivering unparalleled service and amplifying the magic of Cobbler & Crew, ensuring it remains the favorite spot in the city. WHO YOU ARE You're a natural at building connections and fostering relationships. You thrive in a social setting, effortlessly balancing professionalism with approachability. You understand that every interaction, whether online or in person, contributes to the brand's image. From crafting thoughtful responses to guest reviews to curating personalized experiences, you excel at making people feel heard, valued, and excited to return. If you love the art of storytelling, excel in dynamic environments, and know how to keep your cool under pressure, you're exactly who we're looking for. YOUR TEAM You'll work closely with the restaurant managers, marketing, and service teams, aligning efforts to deliver exceptional experiences while amplifying the brand's presence. WHO YOU WILL REPORT TO You'll report to the Restaurant Manager and collaborate with the Marketing Team, ensuring that both the guest experience and the brand's reputation remain impeccable. YOU WILL BE RESPONSIBLE FOR ​ ● Guest Experience: Ensuring guests feel welcomed, valued, and engaged during their visit. ● Event Coordination: Assisting with the planning and execution of events that enhance guest engagement and brand visibility. ● Public Relations: Managing online reviews and social media interactions, fostering a positive brand image. ● Reservations & Inquiries: Handling guest inquiries with care and professionalism, ensuring seamless communication and booking processes. ● Personalized Service: Remembering guest preferences, noting feedback, and crafting unique experiences. ● Collaborations: Partnering with the marketing team on campaigns and guest -centric initiatives. ● Photography/Videography: Using iPhone photography and videography to capture engaging moments for social media and guest memories.Requirements SKILLS ● People Skills: Your ability to connect with guests and colleagues is unmatched. ● Strong Communicator: You're adept at both verbal and written communication, excelling in social media and guest interactions. ● Organized & Detail -Oriented: Managing events, reservations, and feedback is second nature to you. ● Tech -Savvy: Familiarity with reservation systems, and iPhone photography is a plus. ● Proactive & Resilient: You anticipate needs and stay calm under pressure. ● Team -Oriented: Collaboration is at the core of everything you do.Benefits WHAT YOU'LL GET ● A Dynamic Role: Be at the forefront of guest experience and PR for an award -winning bar. ● Competitive Salary: Your contributions will be rewarded with a salary that matches your skills. ● Growth Potential: Opportunities to advance your career in hospitality and public relations. ● A Vibrant Team: Work with a group of passionate individuals in a lively, supportive environment

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