Solutions Engineer

At DevRev, we're building the future of work with
Computer
– your AI teammate.

Computer is not just another tool. It's built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.

Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it's the only platform capable of…

1. Complete data unification

Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

2. Powerful search, reasoning, and action

Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

3. Extensions for your teams and customers

Computer doesn't make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn't just software. Computer brings
people
back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It's why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

Job Description

Role Overview

At DevRev, Solutions Engineers are customer-obsessed technical professionals who bridge the gap between cutting-edge product innovation and real customer needs. As a trusted advisor, you'll support both direct sales cycles enabling customers as well as partners to fully understand, evaluate, and adopt DevRev solutions.

You'll blend technical acumen with storytelling, preparing and conducting tailored demos, guiding evaluations, and shaping proposals. In close collaboration with Sales, Product, and Engineering you'll ensure customers and partners experience DevRev not just as a product, but as a strategic platform powering their success.

Key Responsibilities

• Provide expert technical guidance throughout the sales cycle, addressing customer questions with clarity and confidence.
• Partner with account teams to understand use cases, uncover pain points, and design tailored solutions.
• Deliver engaging product demos, PoCs, and proofs of value that showcase DevRev's differentiators and business impact.
• Contribute to RFP/RFI responses and create compelling proposals aligned to customer needs.
• Build strong relationships as a trusted technical advisor and ensure smooth handoffs to Customer Success.
• Translate business challenges into DevRev-aligned architectures and scalable solutions.
• Support customization, integrations, and configurations in collaboration with Product and Engineering.
• Provide early-stage onboarding support and issue resolution when needed.
• Equip partner SEs, resellers, and integrators to independently drive sales.
• Deliver workshops, bootcamps, certifications, and co-create joint service offerings.
• Train sales teams on product updates, technical capabilities, and competitive positioning.
• Develop technical playbooks, demo assets, guides, and case studies.
• Monitor competitor offerings and share insights to influence strategy.
• Mentor peers and foster a culture of collaboration and learning.

Qualifications & Skills

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 5+ years of experience in Solutions / Sales Engineering, ideally within B2B SaaS.
• Proven track record delivering demos, workshops, technical proposals, and proofs of value.
• Familiarity with enterprise sales methodologies (e.g., Command of the Message, MEDDICC).
• Strong discovery and consultative selling mindset.
• Excellent communication and storytelling abilities, comfortable with both technical and executive stakeholders. Skilled presenter and whiteboard communicator.
• Effective cross-functional collaborator across Sales, Product, and Customer Success. Adaptive in unstructured environments; flexible team player who embraces all tasks.
• Strong technical acumen across APIs, integrations, DevOps, cloud platforms, and modern SaaS stacks.
• Experience consuming APIs and webhooks (e.g., Postman) and configuring integrations.
• Familiarity with major cloud platforms (AWS, Azure, GCP) and basic database querying with SQL.
• Proficiency in Python or JavaScript/TypeScript; exposure to DevOps tools (Jira, GitHub), CRM & CX platforms (Salesforce, Zendesk, ServiceNow), and low-code platforms.
• Bonus: Experience with GenAI tools (e.g., Cursor, VS Code + Copilot), prompt design, and LLM-based workflows (chatbots, ticket deflection, AI assistants).
• Willingness to travel up to 50% as needed.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth's most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev