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Lower Parel, India The Designer's Class Full time ₹ 3,50,000 - ₹ 4,00,000 per year

Job Description
Job Title: Museum Experience Associate
Department: Operations / Visitor Experience
Work Type: Full-time, Work from Office
Location: Mumbai
Reports To: Museum Experience Manager
Salary: 15–20% hike on last drawn
Interested Candidate Can Connect On

About the Museum

The museum is dedicated to empowering children by fostering critical thinking, innovation, and problem-solving. Through immersive exhibits, it provides an inclusive space where children can explore diverse methodologies, collaborate, and develop ideas to tackle global challenges.

Role Overview

As a Museum Experience Associate, you will play a key role in delivering engaging, educational, and interactive experiences for children and families. Your primary responsibilities include facilitating learning, ensuring visitor engagement, and maintaining a welcoming environment that aligns with the museum's mission.

Key ResponsibilitiesVisitor Experience & Guest Services

  • Act as an ambassador for the museum, ensuring all visitors have a positive and inclusive experience.
  • Greet guests warmly, provide orientation, and share information about exhibits and programs.
  • Address visitor inquiries, manage concerns, and resolve issues to ensure high guest satisfaction.
  • Facilitate a smooth visitor journey by proactively assisting and guiding guests.
  • Monitor and manage visitor flow to avoid overcrowding in exhibit areas.
  • Collect visitor feedback and contribute to service improvements.

Exhibit Engagement & Knowledge

  • Gain a deep understanding of the museum's exhibits, their learning objectives, and the overall visitor experience.
  • Stay updated on museum programs, events, and new initiatives.
  • Ensure exhibit areas are well-maintained, clean, and fully stocked with materials.
  • Assist in exhibit facilitation by guiding children through interactive learning experiences.

Educational Programs, Events & Workshops

  • Conduct interactive educational programs, workshops, and demonstrations aligned with the museum's mission.
  • Manage school groups, birthday parties, and other special events.
  • Support museum initiatives related to memberships, promotions, and merchandise sales.

Safety & Security

  • Maintain a safe and child-friendly environment within the museum.
  • Monitor exhibit conditions and report any maintenance issues.
  • Follow safety procedures, including emergency response and evacuation protocols.
  • Participate in regular safety training sessions.

Operational Support & Additional Responsibilities

  • Assist in planning and executing special events and museum programs.
  • Provide guidance and support to volunteers and temporary staff.
  • Perform administrative and operational tasks as needed to ensure smooth museum operations.

Required Qualifications & SkillsEducation & Experience

  • Bachelor's degree in Museum Operations, Retail Operations, Hospitality, Education, or a related field.
  • Prior experience in customer service, education, museums, amusement parks, or recreational settings.
  • Experience working with children (ages 1–18) in interactive learning environments.

Key Skills & Traits

  • Passion for working with children and families in an educational setting.
  • Strong communication skills in English and Hindi (Marathi or other Indian languages is a plus).
  • Ability to manage large groups and facilitate engaging experiences.
  • Adaptability to perform diverse tasks in a fast-paced environment.
  • Energetic, empathetic, and team-oriented with a guest-first mindset.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Schedule:

  • Day shift

Application Question(s):

  • Require Only Female Candidate

Language:

  • English (Preferred)

Work Location: In person