Manager, Process Mapping Specialist

1 week ago

Hyderabad Office, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description Summary

Position Overview / Profile Summary :​

Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e.g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.​


 

Job Description

Location – Hyderabad #LI Hybrid

About the Role:

Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SIPOC analysis, role-specific task specifications, and functional artifacts (e.g., end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.

Key Responsibilities:

  • Analyze change proposals to assess impact across each step of a process, including inputs, outputs, and activities.
  • Apply Six Sigma methodologies to identify inefficiencies in existing processes.
  • Create and maintain detailed process documentation including process maps, SOPs (Standard Operating Procedures), and operational workflows ensuring alignment with business goals.
  • Author high-quality job aids or work instructions; collaborate with the Training & Communications team for material handoff and stakeholder enablement.
  • Review SOPs for alignment with internal control accessibility/relevance to current business practices.
  • Exhibit expert knowledge of each role within the process translating technical capabilities into business context through clear communication in written production/publishing (e.g., modular content DAM SharePoint).
  • Execute assigned tasks as part of Marketing Operations Governance Roadmap contributing to project success based on business priorities.
  • Collaborate cross-functional teams on multiple projects to support successful change adoption/control monitoring processes.
  • Participate in daily SCRUM meetings proactively identifying/defining opportunities for operational efficiency improvements based on team feedback/metrics analysis.
  • Apply process engineering principles to design scalable repeatable workflows supporting tech ops/marketing operations.
  • Serve as a technical writer/documentation specialist ensuring clarity consistency/usability all authored materials.

Essential Requirements:

  • 7-year BA/BS degree or equivalent
  • Process Management Engineering or certified Project Manager
  • Six Sigma Agile/SCRUM conversant certification a plus
  • Marketing technology product familiarity – Web/Drupal SFMC Cvent RMM Social Paid Media Digital Trust etc
  • All Office Applications Miro Whiteboard Visio MS Power Apps Power BI SharePoint
  • US Content Approval Process requirements
  • Fluency in English Language
  • Available noon EST M-F
  • Familiarity/adaptability new-generation technologies/trends (Gen AI)

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message


 

Skills Desired

Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

  • Maps Specialist

    7 days ago

    Hyderabad, Telangana, India From Restaurants Near You Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the TeamDoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, we want to talk to youAbout the RoleIn this role, your main focus will be to work on curating new zones of our...

  • Maps Specialist

    5 days ago

    Hyderabad, Telangana, India DoorDash Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    About the TeamDoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, we want to talk to youAbout the RoleIn this role, your main focus will be to work on curating new zones of our...

  • Technical Specialist, Mapping Operations

    1 week ago

    Hyderabad, Telangana, India Waymo Full time ₹ 18,00,000 - ₹ 21,80,000 per year

    Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo...

  • Technical Specialist, Mapping Operations

    1 week ago

    Hyderabad, Telangana, India Waymo Full time ₹ 18,00,000 - ₹ 21,80,000 per year

    Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo...

  • Specialist - SCM (MAP)

    3 days ago

    Hyderabad, Telangana, India Novartis Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job Description SummarySupport the Novartis Technical Operations (TechOps) – Supply Operations team in the coordination of various Supply Operations activities in compliance with GxP & Regulatory requirements while creating value for our internal customers across all Novartis divisions across geographiesJob DescriptionKey Responsibilities:Processing and...

  • Specialist - Scm (map)

    5 hours ago

    Hyderabad, Telangana, India Novartis Full time

    Summary Support the Novartis Technical Operations TechOps - Supply Operations team in the coordination of various Supply Operations activities in compliance with GxP Regulatory requirements while creating value for our internal customers across all Novartis divisions across geographies Key Responsibilities Processing and managing IPRs Global Cohort PSDS MAP...

  • Workday Data Mapping

    2 weeks ago

    Hyderabad, Telangana, India ARA Resources Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role SummaryARAs Client is seeking an experienced Workday Data Mapping & Conversions Specialist to serve as an SME (Subject Matter Expert) and lead data mapping and conversion initiativesparticularly for Workday HCM and Financials. The ideal candidate will oversee a team, collaborate across functions, and ensure data accuracy and integration excellence...

  • Specialist, Content

    7 days ago

    Hyderabad (Office), India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description SummaryThe Specialist, Content & Access Controls role assists the MAP Operations Services Lead by providing business process support to US customers across MAP-related systems. They will be responsible for managing known issues in FUSE, completing ad-hoc business support requests, and maintaining relevant internal documentationJob...

  • Pe-maps

    2 weeks ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a PE-Maps specialist where you will leverage your English speaking skills to contribute to innovative projects in the Devices/SPM domain. With a focus on collaboration and growth this role offers an opportunity to work from our office during day shifts ensuring a balanced work-life experience. Your contributions will...

  • Pe-maps

    5 days ago

    Hyderabad, Telangana, India Cognizant Full time

    **Job Summary** Join our dynamic team as a PE-Maps specialist where you will utilize your English speaking skills to contribute to our Hi-Tech projects. This entry-level position offers an opportunity to work from our office during day shifts with no travel required. You will play a crucial role in supporting our projects and enhancing our companys impact...