Customer Relation Management

4 days ago

Chennai, Tamil Nadu, India Pacific Impex Full time ₹ 1,80,000 - ₹ 2,40,000 per year

About the Role

We are looking for a CRM & Sales Operations Executive who will manage and maintain strong relationships with customers and internal teams, ensuring smooth communication, follow-ups, and customer satisfaction.

This role acts as a bridge between the company, clients, and the sales team, handling all documentation, CRM updates, and operational coordination.

Key Responsibilities

  • Manage and maintain customer relationships to ensure satisfaction and retention.
  • Send application forms, agreements, and related documents to clients.
  • Ensure complete and accurate documentation for each client.
  • Update and maintain all client details in the CRM system.
  • Coordinate with the sales team for daily reporting, lead follow-ups, and target tracking.
  • Generate and share daily, weekly, and monthly reports with management.
  • Ensure smooth communication between clients, the sales team, and management.
  • Follow up with customers and sales executives to close pending documentation and updates.

Key Skills

  • Excellent communication and coordination skills
  • Strong customer service mindset
  • Proficient in CRM tools (Zoho / HubSpot / Salesforce, etc.)
  • Good command of MS Office (Excel, Word, PowerPoint)
  • Attention to detail and strong follow-up ability
  • Organized, process-oriented, and proactive

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or related field
  • 1–3 years of experience in CRM, Sales Coordination, or Operations Support
  • Experience in handling sales documentation or customer communication preferred

Why Join Us

  • Opportunity to work in a dynamic, fast-paced sales environment
  • Exposure to CRM systems and end-to-end sales operations
  • Growth-oriented culture with strong teamwork and collaboration

Job Type: Full-time

Pay: From ₹15,000.00 per month

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