Team Lead-Quality

3 days ago

India Sagility Full time ₹ 6,00,000 - ₹ 12,00,000 per year
About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

People Manager Role

Supervise, guide, motivate and evaluate their team members

Job title:

Team Lead-Quality

Job Description:

Education: Any Graduate

Experience: 4+ Years

Roles & Responsibilities:

  • Initiate & Perform target quality audits
  • Report quality observation
  • Identify opportunity areas for improvement in quality & productivity
  • Excellent communication skills
  • Leadership ability
  • Outstanding organizational skills
  • Conducting daily huddles, knowledge management, cross training as required
  • Drive team to achieve process Service Level Agreements / metrics on productivity and quality within the established timelines.
  • Ensure adherence to engagement plans for team members
  • Conduct performance appraisals for team members
  • Follow the performance management grid & take immediate steps for any variance
  • Ensure performance report (presentation/visual boards) is shared with team on a regular basis
  • Ensure successful execution of the plans & strategies as laid out by management time to time.
  • Perform RCA
  • Total Quality Management

Skills:

  • Thorough understanding of day-to-day Claims operation challenges and work around
  • Detailed understanding of Claims (Processing level)
  • Demonstrate strong organizational skills, attention to detail, good verbal, and written communication skills
  • Process improvement experience resolution skills.
  • Ability to improve and/or transform teams processes across functions within the organization.
  • Ability to understand basic data and take appropriate action.
  • Ability to drive individual and team efficiency and productivity through effective and efficient metric management.
  • Ability to strategically lead and develop team towards improved performance.
  • Ability to delegate and manage work loads and projects across functions within the organization.

Location:

Indore, Brilliant Summit, Block -B, Plot no-16India

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