Senior Analyst

1 week ago


Mumbai, Maharashtra, India eClerx Career Site Full time ₹ 8,00,000 - ₹ 10,00,000 per year

Summary of Duties:

The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities:

  • Manage the call\Chat volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Assist with projects and other duties as requested or assigned

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