Senior UX Researcher

Hungry, Humble, Honest, with Heart.

The Opportunity

The Nutanix User Experience team is seeking a strong user researcher for the Bangalore office. We are looking for someone with a passion for gaining deep user empathy and whose portfolio demonstrates strong research skills for enterprise on-prem and cloud design.

● Lead research projects by collaborating with a broad team of designers, product managers, UI developers, backend engineers, and other leaders to identify opportunities that will benefit from your research offerings.

● Communicate and demonstrate the value of user research and track the impact it has on our products.

● Define research protocols and plans for our portfolio of products as a part of a multidisciplinary team.

● Work with UX designers, engineering teams, and product managers to ensure research findings are fully leveraged in the product design and development life cycle.

● Design and execute a wide range of both qualitative and quantitative research methods to provide the best fit for a variety of project types and phases.

● Play a central role in building a new multi-faceted research program and culture.

● Build the research strategy for one or more of our flagship products.

● Serve as the champion of our users' needs.

About the Team

"Design" and "customer delight" are embedded in every step of our product cycle. Nutanix has a design-first philosophy that brings consumer-grade design and web-scale engineering together to create an amazing user experience which has only been seen in the consumer world with the likes of Apple and Tesla. Visit our careers page to find out more about life at Nutanix.

Your Role

• Able to work effectively in a fast-moving environment, juggle multiple projects, and prioritize work.
• Stay current on research trends and tools.
• Strong presentation and communication skills.
• Able to explain the rationale for research decisions within a larger context.
• Able to organize projects and findings.
• Regularly communicates project status.
• Understand the mission and goals of design and research and be able to communicate them to product teams.

What You Will Bring

• 7–10+ years of user research experience for web and/or cloud products with a bachelor's degree in design, HCI, applicable behavioural science, or a related field (or 5–7+ years with a master's degree or a PhD with 3–5+ years of experience or equivalent total experience).
• Proficient in a variety of user research techniques and reports.
• A solid track record of creating user journeys, conducting on-premises contextual enquiries, and developing data-driven cloud analytics.
• Passion for user advocacy, telling customer stories, and simplifying complex problems.
• The ability to understand not only the research domain but also our products' level of detail enables you to help engineering, product management, and design to prioritize actions resulting from user research alongside new features, technical debt, and product strategy.
• Strong working knowledge of the latest research tools.
• Strong written and verbal communication skills with the ability to communicate effectively and concisely to project stakeholders as well as company leadership.
• Experience working across multiple phases of design (conceptual mockups, information architecture, interaction design, visual design, prototyping, etc.).
• Must be able to articulate the business impact of successful research projects.
• B2B experience required. Domain experience in cloud computing, etc., is a major plus.
• Strong quantitative and data analysis skills
• Strong interest in data visualization and enterprise software
• Working knowledge of accessibility guidelines and best practices
• Experience building and testing with prototypes

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. In locations where our workplace policy applies (i.e. San Jose, Durham, Mexico City, Bangalore, Pune, Hoofddorp, Belgrade, Barcelona, Singapore, Sydney and Tokyo), employees are expected to work onsite a minimum of 3 days per week to foster collaboration, team alignment, and access to in-office resources. Workplace type may vary based on location and team requirements. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager.

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