Senior UX Researcher

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital). 

About the role:

Someone who believes customer understanding is central to creating delightful product experiences. Someone who ties all functions, i.e support, operations, product, design or growth, to equal parts user insights and business strategy. Someone who knows how to plan, structure, observe and analyse conversations, surveys, testing sessions or any other interaction sessions with users. Someone who balances insights in quality and quantity. Someone who knows their research methods like its the back of their palm. Fresh insights that lead to product, business improvements are what shoots your adrenaline through the roof. 

As a Researcher, you will:

Plan, execute and drive user studies to uncover, understand and quantitatively analyse user behaviour w.r.t business finance and Razorpay products. Identify patterns of behaviour among users, structure behavioural archetypes and evangelise these archetypes across your business units. Build empathy for behavioural archetypes across the organisation through a variety of engagement and storytelling techniques. Communicate a holistic picture of a user's experience to cross functional teams and identify possible gaps in them. Work closely with marketing, product and design to identify open research statements that lie across the roadmap. Drive existing business, product and design decisions by providing validated user insights qualitatively or quantitatively. Set-up and drive repetitive contextual user walkthroughs of products to identify possible gaps and opportunities for product improvement. Coordinate with the data analytics team to set up necessary data infrastructure for understanding and archetyping user behaviour. Analyse and Identify usage patterns across product ecosystems and discern levers to accelerate product adoption, engagement and retention. Propagate insights through your respective BU and bring to notice potential new product / growth / design opportunities in the ecosystem. As the first researcher, you will setup the research team culture, structure and goals so that they best align with the needs of the respective BU. What do we expect from you?

As a Researcher we expect you to have:

4-5+ years of experience as UX Research Specialist or a similar roleExperience with qualitative and user-centered design methodologiesWorking knowledge of quantitative, behavioral analysis and statisticsAbility to formulate specific, answerable, and practical questions that elicit key data points about user behaviour. Experience with remote testing toolsA keen ability to listen / observe users in context of business financeKeen in understanding short and long-term goals of the product and business.Excellent understanding of behavioural analytics and you go by data-driven decisions.Have experience driving both formative and summative research initiatives. Excellent communication and presentation skills and the ability to clearly articulate insights to the team and leadership.Ability to quickly source quick insights through multiple channels. Ability to collaborate with cross-functional teams to define, design and ship new features

Apart from these, it would be great to have a few of the following as well, but we accept that you can be an absolutely great researcher even without these: 

Experience building research teams. Experience with research tools and ecosystems like Dovetail, etc. Experience in more than one language. Understanding of database querying and data analytics. An understanding of business finance and challenges in the field. An understanding of design and product functions and principles that make them great. Experience conducting research in the B2B domain Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.

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