Senior Manager

Reports to Sathishkumar S

Team Direct Reportees N/A

About the Function

Customer Interaction Suite - Building solutions and productsaround contact center and communication channel platforms

Purpose of your Role

An experienced and highly hands-on Platform Engineering /CI/CD Lead to drive the design, implementation, and optimization of modernCI/CD pipelines, platform infrastructure, and deployment frameworks for bothnew products and existing platforms at scale. This role requires exceptionaltechnical depth in cloud-native environments, containerization, automation, andhigh-availability architectures. The candidate will combine leadership withhands-on expertise to ensure scalable, secure, globally distributed, multi-regionarchitectures with cutting-edge tools and high-performing delivery pipelinesfor a global SaaS environment for enterprises.

You will be:

Highlyhands-on despite being a lead position, and must be comfortable workingdirectly with code, pipelines, infrastructure, and deployments while guidingthe team in adopting best practices and delivering results at scale.

You will be accountable for (Key Responsibilities)

Platform Engineering & CI/CD Ownership

Infrastructure & Cloud-Native Expertise

Containerization & OS Expertise

Security & IAM

Databases & Caching

Collaboration & Leadership

Preferred Tools & Frameworks Experience

Following are the required skills

Platform Engineering & CI/CD Ownership

• Lead the design, development, andoptimization of end-to-end CI/CD pipelines for multiple environments(development, staging, production).
• Integrate static code analysis,security scanning, automation testing, integration testing, and system testingtools into the pipeline.
• Ensure blue-green and canarydeployments, rollback strategies, and zero-downtime deployment practices arefollowed.
• Own the release management processand coordinate with cross-functional teams for smooth, reliable deployments.

Infrastructure & Cloud-Native Expertise

• Architect and manage infrastructurefor high-volume traffic SaaS applications deployed globally.
• Strong hands-on experience with AWSservices
• Compute & Networking: EC2, VPC,Route 53, Auto Scaling, Elastic Load Balancing
• EKS: Container, Pod, Services,Namespaces, Node Group, Volumes , Ingress , Auto Scaling , Helm Charts
• Storage & Databases: RDS,DynamoDB, Elasticache , (Redis/Memcached)
• Networking & Security: AWS WAF,Security Groups, VPC Peering, Transit Gateway
• IAM: Role-based access control,fine-grained policies, key and secret management (AWS KMS, Secrets Manager)
• Monitoring & Cost Management:CloudWatch, New Relic, AWS Cost Explorer, cost segregation strategies
• Knowledge of multi-regionarchitecture and global traffic management with failover and replicationstrategies.

Containerization & OS Expertise

• Strong proficiency in Docker andKubernetes (EKS) with deployment at scale involving hundreds/thousands of pods.
• Strong working knowledge of Linuxand Windows server environments for hybrid workloads.
• Experience in large-scale containerorchestration for enterprise or SaaS products.

Security & IAM

• Deep understanding of Identity andAccess Management in cloud and on-premises systems.
• Experience with Keycloak,OIDC/OAuth2, Okta, or similar identity providers.
• Proven track record in securepipeline and environment configuration.

Databases & Caching

• Strong knowledge of both relational(MySQL/PostgreSQL) and NoSQL (MongoDB, DynamoDB, Cassandra) databases andreplication.
• Experience with caching systems(Redis, Memcached) for large-scale, high-performance workloads.

Collaboration & Leadership

• Lead cross-functional teams to driveDevOps best practices across engineering groups.
• Collaborate with product,engineering, and QA to streamline software delivery and ensure reliability.
• Provide technical mentorship andenforce industry-leading CI/CD standards.

Preferred Tools & Frameworks Experience

• CI/CD: Jenkins, GitHub Actions,GitLab CI, ArgoCD
• Testing Integrations: Selenium,JUnit, Postman, REST Assured
• Security & Analysis: SonarQube,Snyk, OWASP ZAP
• Observability: Prometheus, Grafana,New Relic, ELK Stack, Open Telemetry
• Secrets Management: AWS KMS, Vault,Secrets Manager

Soft Skills

• Excellent communication skills -oral, written, presentation.
• Ability to set priorities, developand execute a clear and concise plan, and drive execution.
• Work in collaboration with Crossfunctional team
• Take ownership, think innovation andclearly understand problem to handle ambiguities in large projects.
• This role is highly hands-on despite being a lead position,and the candidate must be comfortable working directly with code, pipelines,infrastructure, and deployments while guiding the team in adopting bestpractices and delivering results at scale.

Qualifications & Experience

• 12+ yearsof experience in software delivery, with at least 5 years in platform engineering / DevOps leadership roles.
• Provenexperience in building and scaling CI/CD pipelines in large enterprise or SaaSenvironments.
• Strongarchitecture skills for cloud-native, multi-region, high-availabilityplatforms.
• Experiencein large-scale deployments with high-volume, globally distributed traffic.
• Excellentknowledge of security best practices, IAM, and compliance requirements.

Preferred Certifications (Big Plus)

• AWSCertified Solutions Architect Professional
• AWSCertified DevOps Engineer Professional
• CertifiedKubernetes Administrator (CKA)
• MicrosoftCertified: DevOps Engineer Expert