Tele Calling Executive
4 days ago
Job Title: Telecalling Executive
Department: Sales / Customer Service
Industry: Retail
Job Purpose:
To handle inbound and outbound customer calls, promote retail products or offers, assist with queries, and ensure customer satisfaction while supporting the sales team.
Key Responsibilities:
- Customer Outreach & Lead Generation
- Make outbound calls to potential and existing customers.
- Explain product details, offers, and promotions.
- Generate leads and pass them to the sales team.
- Customer Service
- Handle inbound calls and resolve customer queries politely.
- Provide information about store locations, stock availability, and pricing.
- Maintain customer satisfaction through professional communication.
- Sales Support
- Follow up with leads and ensure sales closure.
- Record customer responses and maintain CRM updates.
- Assist the sales and marketing teams with feedback from customers.
- Data & Reporting
- Maintain call logs and customer databases.
- Prepare daily/weekly reports on calls and conversions.
Required Skills:
- Excellent communication (Tamil & English preferred in retail India setup).
- Persuasive and customer-focused attitude.
- Basic computer knowledge (MS Excel, CRM tools).
- Good listening and problem-solving skills.
- Ability to handle high call volumes calmly.
Qualification:
- Minimum: 12th pass or any degree.
- Experience in telecalling, telesales, or customer service (retail sector preferred).
Job Type: Full-time
Pay: ₹10, ₹18,000.00 per month
Work Location: In person
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