NOC Engineer

10 hours ago

Coimbatore, Tamil Nadu, India nference Full time ₹ 12,00,000 - ₹ 36,00,000 per year
We are looking for NOC Team Lead, responsible for handling the team supporting the network & infrastructure at Nference. NOC Team Lead will be in charge of monitoring critical network elements and engaging in proactive network systems monitoring and provide 24/7 proactive operational monitoring and support. This position is responsible for technical support and issues that come into the NOC via customer and/or monitoring software.Responsibilities:
Responsible for managing and coordinating the NOC team.Point of contact for all NOC escalations, both external and internal.Drives incident management, monitoring, tracking, and ensuring that SLAs are met.Develops and Implements new solutions, strategies, and processes to support the NOC's standard operating procedures.Sets work schedules for 24x7x365 coverage.Oversees the work of the team to ensure that system requirements have been properly implemented and procedures carefully followed.Provides input to improve stability, security, efficiency, and scalability of systems.Responsible for monitoring production, staging and development environments for a large number of applications in an agile, fast paced organization.Monitoring the performance and capacity of computer systems in real time and responding to alerts in near real-time.Server build and installs, application upgrades, network equipment build and installation. Maintaining hardware audits.Performing regular checks on the production stack to ensure the systems and services are running in an optimal fashion.Analyzing production network issues to suggest corrective action.Provide critical service outage notification and escalate issues for timely resolution; notify appropriate Company personnel as appropriateEffectively communicates with team members and trains them in technical aspects.Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations.

Requirements:
5-7 years of experience working in high pressure, dynamic, 24x7x365 environments.At least 1 year of experience handling a NOC team.People leadership and direction experience. For example: shift scheduling, disciplinary, hiring, etcExperience with Datacenter Technologies including Public Cloud (AWS/GCP)Application support and Deployment experience using tools such as Git, Puppet, etc.Familiarity with scripting tools such as Python and Bash.Experience using infrastructure automation tools such as TerraformExcellent troubleshooter, utilizing a systematic problem-solving approach spanning code, systems, and network theory & protocols (TCP/IP, UDP, ICMP) ability to read a packet capture/TCPdump, etcGood network diagnostic skills.Basic Linux CLI and sysadmin skills.Work well in a busy team, being quick to learn and able to deal with a wide range of issues.Strong analytical skills and able to collate and interpret data from various sources.Ability to assess and prioritise faults and respond or escalate accordingly.Ability to work independently and accommodate various shifts in a 24x7x365 environmentCapable of multitasking, good time management and prioritisation of workload.Willing to learn and develop new skills.Strong interpersonal/communication skills.

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