Field Service Engineer

15 hours ago

Siddhapudur Coimbatore Tamil Nadu, India Skylink Fibernet Private Limited Full time ₹ 1,80,000 - ₹ 3,60,000 per year

Job Title: Field Network Engineer – ISP / Telecom

Department: Field Operations / Technical Support Job Location: On-site – Assigned Region Reporting To: Field Operations Lead Employment Type: Full-Time

Job Overview:

We are seeking a proactive and technically capable Field Service Engineer to support our ISP (Internet Service Provider) / Telecom field operations. The role focuses on the on-site delivery of technical services, including installation, maintenance, troubleshooting, and customer support for broadband and network infrastructure.

Key Responsibilities:

  • Carry out on-site installation of internet services, routers, modems, fiber ONT/ONU devices, and other telecom equipment.
  • Diagnose and resolve technical faults in broadband, leased line, or fiber connectivity at customer premises.
  • Perform fiber splicing, signal testing, and basic network configuration for enterprise and home users.
  • Coordinate with backend NOC (Network Operations Center) to resolve escalated field issues and ensure service uptime.
  • Document service calls, installations, fault resolutions, and customer sign-offs daily.
  • Conduct preventive maintenance checks and audits of field assets and junction boxes (FDPs, OFC routes).
  • Educate end-users on device handling, safety, and simple troubleshooting techniques.
  • Adhere to SLA timelines for fault resolution and installation, maintaining customer satisfaction.
  • Maintain inventory of field tools, consumables, and ensure proper handling of company assets.

Candidate Requirements:

  • Qualification: 10th /+2/ ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunications, or related stream. Freshers can apply
  • Experience: 0–3 years in field service roles in ISP/telecom sector preferred.
  • Hands-on experience in using tools like OTDR, splicing machines, and signal testers (preferred).
  • Strong interpersonal and problem-solving skills.
  • Must possess a two-wheeler and a valid driving license.
  • Willingness to travel locally and work on rotational shifts/weekends if required.

Key Skills:

  • Fiber & Wireless Installation
  • LAN/WAN Troubleshooting
  • Router & Modem Configuration
  • Customer Service Orientation
  • Time Management
  • Field Reporting & Documentation

Benefits Offered:

  • Fixed Salary + Travel Allowance + Incentives
  • Career Growth in ISP & Telecom Field

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Education:

  • Diploma (Preferred)

Experience:

  • Network installation: 1 year (Preferred)
  • installation engineer: 1 year (Preferred)

Language:

  • Tamil (Preferred)

Work Location: In person

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