2026 Intern - Customer Success

Job Description

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

FY26 Intern Customer Success

Ready to kickstart your career and explore the world of tech?
Join Adobe as an Intern and dive into an experience thats all about learning, growing, and making an impact. This isnt just an internshipits your gateway into the world of cutting-edge technology, innovation, creativity and learning how a global company operates behind the scenes, youll gain real-world insights and hands-on experience that will set you up for success.
Plus, youll be part of an award-winning culture where creativity, collaboration, and growth are at the heart of everything we do.

Internship Details

• Location: Munich
• Duration: 6 months
• Start date: 1st March 2026
• End date: 31st August 2026
• Eligibility: Students that are enrolled in Bachelors or Master's program must be graduating the following year. Final year of study based in Munich.
• Hybrid: 3 days per week in the office, 2 days per week work from home

About the Role

Our Customer Success organisation is dedicated to supporting our diverse clientele by ensuring they have the best experience possible with our products. The team is structured into regional divisions that allow us to cater to local markets effectively, and we take pride in providing support in our customers' native languages. We have dedicated named Customer Success Managers (CSMs) who are the key point of contact for our clients, building strong relationships and ensuring their needs are consistently met.

Additionally, we have a vibrant group of dynamic CSMs who step in on an as-needed basis to provide specialised support and address any evolving customer requirements. This structure allows us to offer a tailored, responsive service that adapts to the unique needs of each client.

What you will do

• Support work of client account teams and partner to ensure that customers are using the solutions effectively and achieving their goals
• Highlight specific solution resources and tools available to account teams to help their customers get the most out of what we offer
• Assist in identifying and assessing health and renewal risks for customers
• Assist with Customer Adoption/Value events
• Adhoc and regular internal admin / reporting tasks to support running the business
• Work collaboratively on internal initiatives to raise the bar and improve best practice across our team

What you need to succeed

• Positive Growth Mindset with confidence to share ideas and collaborate
• Creative, curious, critical problem solver that is customer centric
• Must have high ethics, integrity, and humility with a desire to operate as part of a team.
• Diligent, organised, and able to handle multiple projects/tasks & ability to work independently
• IT affinity and experience with Microsoft Office Suite
• German and English required
• Advantageous if you speak another language (French, Polish)

What to expect from the recruitment process:

Our selection process typically consists of the stages as follows.

• Pre-Recorded Video Interview - A brief 10-minute video submission
• Soft Skills Interview - A competency-based interview.
• Presentation - Candidates will be asked to prepare and deliver a short presentation on a given topic. (virtual or in-person)

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call

Locations

• Location: Munich, Bavaria, Germany

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