Customer Assistance Manager-HF LOAN AGAINST PROPERTY

1 week ago

Ahmedabad, Gujarat, India Kotak Mahindra Bank Full time ₹ 8,00,000 - ₹ 24,00,000 per year
Description
As the Customer Assistance Manager, you will oversee and manage a dedicated team within the Kotak Mahindra Bank Ltd's HF LOAN AGAINST PROPERTY (LAP) department. Your primary focus will be on providing exceptional assistance to customers who are experiencing financial hardships and require specialized support. You will play a crucial role in developing and implementing strategies to mitigate customer hardships, ensuring a positive and empathetic customer experience.

Responsibilities
  • Lead and mentor a team of customer assistance specialists, fostering a supportive and collaborative work environment.
  • Develop and execute strategies to identify and assist customers facing financial difficulties, ensuring timely and effective support.
  • Collaborate with other departments to streamline processes and enhance customer assistance programs.
  • Stay updated on industry trends and best practices in customer assistance and hardship management.
  • Analyze customer feedback and data to identify areas for improvement and implement necessary changes.
  • Ensure compliance with regulatory requirements and bank policies in all customer assistance activities.
  • Build and maintain strong relationships with internal stakeholders to facilitate effective collaboration.
  • Oversee the accurate and timely processing of customer assistance requests, ensuring a high level of service.
  • Provide regular performance evaluations and coaching to team members, promoting professional development.
Qualifications
  • A bachelor's degree in business administration, finance, or a related field is preferred.
  • Minimum 5 years of experience in customer assistance or hardship management, preferably in the banking industry.
  • Proven leadership and management skills, with the ability to motivate and guide a team.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Strong analytical and problem-solving abilities, with a focus on finding creative solutions.
  • Proficiency in Microsoft Office and relevant banking software.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Excellent organizational skills and attention to detail.
  • A proactive and empathetic approach to customer service.
  • Willingness to continuously learn and adapt to industry changes.

  • Loan Against Property Professional

    7 days ago

    Ahmedabad, Gujarat, India IndoStar Capital Finance Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionIndoStar Capital Finance Limited is a systemically important non-banking finance company (NBFC) registered with the Reserve Bank of India. The company is professionally managed and institutionally owned, providing structured term financing solutions to corporates and loans to small and medium enterprises (SMEs) in India. IndoStar also...

  • State Technical Manager

    7 days ago

    Ahmedabad, Gujarat, India MAS Financial Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Lead and manage the technical evaluation process for Loan Against Property (LAP) proposals across the state Conduct property inspections, valuations, and legal verifications to ensure adherence to company standards Coordinate with credit, risk, legal, and operations teams for smooth loan processing and decision-making Review and approve valuation reports...

  • Relationship Manager- LAP sales- Ahmedabad

    2 weeks ago

    Ahmedabad, Gujarat, India DCB Bank Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesCandidate should have experience into Home loan and LAP.Leads should be generated purely through open market.Should be doing Loan against property in affordable segment.Perks and BenefitsIncentivesAll banking benefits

  • Assistant Manager-Reservations

    2 weeks ago

    Ahmedabad, Gujarat, India Marriott International Full time

    Additional InformationJob Number Job CategoryReservationsLocationRenaissance Ahmedabad Hotel, Behind Ganesh Meridian Complex, Ahmedabad, Gujarat, India, 380060ScheduleFull TimeLocated Remotely?NPosition Type ManagementJOB SUMMARYResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work...

  • Assistant Branch Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Muthoot Finance Full time ₹ 1,80,000 per year

    Assistant Branch Manager (ABM)highlightsDesignation : Assistant Branch Manager (ABM)Location : GUJARAT - [MEMCO- AMD, Bhopal , Karelibaugh, Rabricolony, Naroda, Akshar Chowk ]Salary : As per industry stanE-mail : Closing Date : 31 December 2025Posted On : 10 November 2025DescriptionWe are seeking a proactive and customer-focused Assistant Branch Manager to...

  • Regional Sales Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Premier Consultants Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring: Regional Sales Manager Loan Against Property (LAP)Location: AhmedabadFull-Time5 Days WorkingRole Overview:We are looking for a seasoned professional to lead and grow our LAP business in the assigned region. This role involves driving disbursal targets, building strong sourcing channels, and ensuring portfolio quality while delivering an...

  • Sales Support Representative

    1 day ago

    Ahmedabad, Gujarat, India Rich Property Solutions Full time

    Company DescriptionRich Property Solutions is a corporate real estate firm established in 2016 with expertise in commercial leasing. The company focuses on providing high-quality real estate solutions to its clients, ensuring the best possible leasing options. Based in Ahmedabad, Rich Property Solutions has built a strong reputation in the real estate...

  • Commercial Real Estate Specialist

    2 weeks ago

    Ahmedabad, Gujarat, India PropAdvisor Realty Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Company DescriptionPropAdvisor Realty Pvt. Ltd., established in 2017, is a customer-oriented and professionally managed real estate company, aiming to simplify property searches and transactions for clients. By offering a comprehensive platform, PropAdvisor provides pre-negotiated property deals along with services like legal assistance, home loans, interior...

  • Property Accountant

    1 week ago

    Ahmedabad, Gujarat, India, Gujarat Relay Human Cloud India Full time

    Job Title: Property Accountant (ResMan - Property Management)Location: Ahmedabad, IndiaShift Timing: 2:00 PM – 11:00 PM IST (Mon - Fri)About the RoleWe are looking for a skilled Property Accountant with 1 - 4 years of experience and hands-on expertise in ResMan. The role involves managing day-to-day accounting for U.S.-based property portfolios while...

  • Property Acquisition Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Highrise Management Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company is in providing Leasing Property to Big Brands Viz Banks, PVR etc from Last 8 Years. Training will be provided. You have to Acquire Property Details in your Assigned AREA and submit to Office, there is no sales. For Query, call Required Candidate profileBoth Fresher and Experienced Candidate can apply, Vehicle is compulsory. There is no Sales in...