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D365 Project Manager

2 weeks ago

Hyderabad, Telangana, India Instaserve Business Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Position Details:

  • Role: D365 Project Manager
  • Location: Hyderabad (Remote)
  • Employment: Contract-to-Hire (6 Months Contract) / Full-Time

Mandatory Requirements:

  • Minimum 12 years of overall experience
  • Core Project Management experience handling end-to-end projects (governance, SLA management, escalations, stakeholder communication)
  • Strong hands-on experience in managing projects on D365 F&O, Retail, and Commerce
  • Proven experience handling Managed Services + Implementation projects (at least 3–4 large-scale accounts)
  • Support Project Experience – L1/L2/L3 support, bug fixes, issue troubleshooting, and incident handling
  • Managed Services Expertise – support + ongoing monitoring, enhancements, optimizations, and proactive improvements
  • Reactive & Proactive Management – incident resolution as well as preventive measures
  • Flexibility to work in a 24x7 environment
  • Excellent stakeholder management & communication skills
  • ITIL Certification (Will be given Preference, in addition to PMP)
  • Strong knowledge of Ticketing Tools (ServiceNow or equivalent) and Incident Management process
  • Experience in an on-site/offshore delivery model

Yesterday's Hiring Manager Inputs (must-have):

  • Support Project Experience – L1/L2/L3 support, bug fixes, issue troubleshooting, and incident handling
  • Managed Services Expertise – includes support + ongoing monitoring, enhancements, optimizations, and proactive improvements
  • Reactive & Proactive Management – ability to handle incidents as they occur, plus preventive measures
  • ITIL Certification (Will be given Preference; in addition to PMP )
  • Strong knowledge of Ticketing Tools (ServiceNow or equivalent) and Incident Management process

Additional Pointers:

  • Must have retail and commerce domain expertise in project execution.
  • Should be able to lead cross-functional technical teams and manage escalations effectively.
  • Prior experience in large-scale D365 FO implementations & support projects is highly desirable.