D365 Project Manager
3 days ago
Position Details:
- Role: D365 Project Manager
- Location: Hyderabad (Remote)
- Employment: Contract-to-Hire (6 Months Contract) / Full-Time
Mandatory Requirements:
- Minimum 12 years of overall experience
- Core Project Management experience handling end-to-end projects (governance, SLA management, escalations, stakeholder communication)
- Strong hands-on experience in managing projects on D365 F&O, Retail, and Commerce
- Proven experience handling Managed Services + Implementation projects (at least 3–4 large-scale accounts)
- Support Project Experience – L1/L2/L3 support, bug fixes, issue troubleshooting, and incident handling
- Managed Services Expertise – support + ongoing monitoring, enhancements, optimizations, and proactive improvements
- Reactive & Proactive Management – incident resolution as well as preventive measures
- Flexibility to work in a 24x7 environment
- Excellent stakeholder management & communication skills
- ITIL Certification (Will be given Preference, in addition to PMP)
- Strong knowledge of Ticketing Tools (ServiceNow or equivalent) and Incident Management process
- Experience in an on-site/offshore delivery model
Yesterday's Hiring Manager Inputs (must-have):
- Support Project Experience – L1/L2/L3 support, bug fixes, issue troubleshooting, and incident handling
- Managed Services Expertise – includes support + ongoing monitoring, enhancements, optimizations, and proactive improvements
- Reactive & Proactive Management – ability to handle incidents as they occur, plus preventive measures
- ITIL Certification (Will be given Preference; in addition to PMP )
- Strong knowledge of Ticketing Tools (ServiceNow or equivalent) and Incident Management process
Additional Pointers:
- Must have retail and commerce domain expertise in project execution.
- Should be able to lead cross-functional technical teams and manage escalations effectively.
- Prior experience in large-scale D365 FO implementations & support projects is highly desirable.
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