Customer Relationship Executive

3 days ago

Howrah, West Bengal, India Auto Tech Co Full time ₹ 1,80,000 per year

A highly motivated and articulate female professional with a passion for the automobile/hospitality/Tourism sector. We are looking for an experienced Tele caller to join our dynamic team and drive customer engagement and sales support.

Key Requirements & Qualifications

  • Experience: Minimum 1-2 years of proven tele calling experience is essential, with a strong preference for candidates who have worked within the automobile, automotive sales or service.
  • Communication Skills: Exceptional verbal communication in , e.g., English, Hindi, and local language]. Must be clear, persuasive, and professional.
  • Industry Knowledge: Familiarity with common automotive terms, sales processes (e.g., test drive scheduling, service, follow-ups), and service processes is highly valued.
  • Soft Skills: Strong listening skills, excellent phone etiquette, persistence, and a patient, customer-centric attitude.
  • Technical Proficiency: Comfortable using CRM software and Microsoft Office suite (Word, Excel).

Role & Responsibilities

The Telecaller will be responsible for a range of activities crucial to our customer relationship and sales pipeline:

  • Lead Generation & Nurturing: Contacting potential customers from various databases (new inquiries, existing client lists) to introduce our vehicles/services and qualify leads.
  • Appointment Setting: Scheduling appointments for our sales and service teams, such as test drives or service bookings.
  • Follow-up: Conducting timely follow-up calls for sales inquiries, service feedback, and post-sales satisfaction.
  • Customer Relationship Management: Maintaining accurate and detailed records of all interactions and transactions in the company's CRM system.
  • Product Knowledge: Quickly learning and effectively communicating the features, benefits, and current offers on our range of vehicles and services.

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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