Urgent hiring For Soft Skills Trainer_ Gurgaon

6 hours ago

Gurgaon, Haryana, India Indira Ivf Hospital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Training & Development

  • Conduct regular training sessions for receptionists, nurses, patient coordinators, and other patient-facing staff on soft skills, empathy, and communication.

  • Train staff on the entire IVF patient journey from consultation to discharge, including complex areas like OPU, ET, ANC, and feedback touchpoints.
  • Design and roll out induction and refresher training programs aligned with patient-centric practices.

  • Organize role plays, audits, and knowledge assessments to monitor training effectiveness.

  • Process Adherence & Audit

  • Conduct regular service & grooming audits to check compliance with patient experience SOPs.

  • Share action points with Center Heads and Patient Experience team for improvement.

  • Complaint & Feedback Analysis

  • Analyze patient complaints, identify recurring gaps, and build training interventions accordingly.

  • Monitor NPS and feedback scores for each center and support low-performing units through focused coaching.

  • Content & SOP Development

  • Develop training content, job aids, and SOPs that are simple, relevant, and implementable at the center level.

  • People Management

  • Identify high-potential employees and support their development into stronger patient-facing roles.

Key Performance Indicators (KPIs):

  • Training coverage (%) across assigned centers
  • Improvement in NPS and feedback response rate post training
  • Reduction in service-related complaints
  • Performance improvement of low-scoring centers

Skills & Competencies:

  • Strong communication and facilitation skills
  • Empathy, emotional intelligence, and patient-centric mindset
  • Good understanding of the IVF treatment lifecycle and patient needs
  • Conflict resolution and coaching abilities
  • Analytical and report-writing skills
  • Willingness to travel across centers frequently

  • Urgent hiring for sales profile gurgaon

    4 days ago

    Gurgaon, Haryana, India Sana Search International Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hiring Alert Hiring for( sales profile) /(Inside Sales) for gurgaon LocationCandidates should have minimum 1 years of experience in lead generation,Managing customer interaction. Same Day offer-Urgent Requirement(Virtual Round) -Work from OfficeConnect asap -Shariq @ / Annet Hr @ / Sana / /Marry Hr @ NOTE : APPLY ONLY IF YOU MEET THE ABOVE...

  • Soft Skill

    1 week ago

    Gurgaon, Haryana, India AARIYAYU Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    A dynamic and engaging Product Knowledge & Soft Skills Trainer with hands-on experience in the retail industry, specializing in empowering front-line staff through impactful training programs. Adept at delivering interactive sessions on customer service excellence, soft skills development, product demonstration, and sampling techniques. Focused on enhancing...

  • Soft Skill

    7 days ago

    Gurgaon, Haryana, India 39 Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company Industry - Retail segmentRole & responsibilitiesA dynamic and engaging Product Knowledge & Soft Skills Trainer with hands-on experience in the retail industry, specializing in empowering front-line staff through impactful training programs. Adept at delivering interactive sessions on customer service excellence, soft skills development, product...

  • Soft Skills Trainer

    4 days ago

    Gurgaon, Haryana, India Narayana Group of Educational Institutions Full time ₹ 2,40,000 - ₹ 3,12,000 per year

    Jo Title: Soft Skills TrainerJob Description We are seeking a dynamic and experienced Soft Skills Trainer to join our school. The ideal candidate will possess a passion for personal development and a strong ability to engage students in interactive learning experiences. ResponsibilitiesCurriculum Development: - Develop and implement comprehensive soft skills...

  • Urgent hiring For CCE For International Hotel

    2 weeks ago

    Gurgaon, Haryana, India IGT Solutions Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    IGT SOLUTIONS : Urgent hiring for CCE for International Hotel & Airlines premium process :- GURGAONShare the resume :- Job Description :-Customer assistance on the issues come on services they opt for.Voice process experienceWell versed with the KPI of customer handlingQualification :-Under Grad :- With Min 6 months of international experienceGraduate :-...

  • Urgent Hiring Telecalling ExecutiveGurgaon Sector 47Sal 26k

    2 weeks ago

    Gurgaon, Haryana, India Brilliant Hub Full time ₹ 21,600 - ₹ 32,000 per year

    Please call Vandana @ Fouzia @ Telecalling role. Urgent Hiring. Freshers with good comm skills can also apply. Sector 47 gurgaon Day Shifts 6 dyas workinig Salry upto 26k

  • Urgent Hiring For Customer Service Process In Gurgaon

    2 weeks ago

    Gurgaon, Haryana, India Smart Vision Consultancy Services Full time ₹ 25,000 per year

    Gurgaon domestic bpo is hiring for a customer support profileany grad or undergrad with or without experience. can apply, salary upto - 25k in hand,6 days a week working, excellent comms skills required Contact Nidhi

  • Soft Skills Trainer

    7 days ago

    Gurgaon, Haryana, India K R Mangalam University (KRMU) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:- Soft Skill TrainerRoles and Responsibilities: -Creating and developing appropriate learning materials like presentations, handouts, case studies, practical assignments, and self-assessment assignments.Defining appropriate learning methodologies and approaches, content, and evaluation strategy.Updating training materials based on the needs of the...

  • Urgent Hiring

    4 days ago

    Gurgaon, Haryana, India Krishna Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Urgent requirement of Graduate Engineer Trainee (Fresher)Company: Krishna Landirenzo India Private LimitedJob Location - Near Infocity 2, Hero Honda Chowk - GurgaonQualifications: B. Tech - Automobile/Mechanical (Only RegularGeneral Requirement:- Good in English Communication and Clear with Technical/FundamentalsJob Description:-Understand engineering...

  • Gurgaon

    1 week ago

    Gurgaon, Haryana, India Orbitouch Outsourcing Private Limited Full time ₹ 60,00,000 - ₹ 72,00,000 per year

    // Urgent hiring for Robot Sales Engineer //Job Location- Gurgaon, Bangalore, Pune, GujratProfile- Robot Sales EngineerExperience: 2+ yearsCTC: upto 6 LWorking days- 5 days ( work 24*7Key & Responsibilities1. Assist the zonal manager for achieving the Sales target for the zone.Develop the customer relationship with existing customers.Assist zonal manager in...