Technical Business Analyst

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

About Salesforce: 

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Position Description:

The Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To succeed, a candidate will need to be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve.

This position is for the Hyderabad location only.

Responsibilities:

* Should have done at least one end-to-end implementation of a CPQ project.
* Have a deep understanding of Product Lifecycle Management along with Pricing Strategies.
* Facilitates the collection, execution, and support of product configuration requirements throughout the Product (SKU) Lifecycle Management.
* Fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables, and outcomes
* Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
* Support all aspects of troubleshooting and bug fixing for published rules configurations and case management.
* Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
* Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
* Flexible to support AMER hours.
* This is an Office based position out of the Hyderabad Office. 

Required Technical/Soft Skills:

* Excellent communication, written, and customer service skills.
* Exceptional analytical, troubleshooting, and decision-making skills.
* Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
* Salesforce CPQ/Apttus CPQ/ Approvals/CLM experience.
* Candidates with experience in Python, Salesforce Agentforce, AI or other automation scripting tools will be preferred.

Qualifications:

* 3+ years of technical and administrative experience on Salesforce Projects.
* 1+ years of experience in the configuration of a CPQ system.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.