Senior Technical Business Analyst

Job Description

Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make peoples lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Technical And Internal Responsibilities

- Contract Interpretation & Requirements Development Analyze service contracts, performance agreements, and technical appendices to define KPI and SLA obligations. Translate these into actionable business and data requirements.
- Technical Requirements Authoring Work closely with data engineers and architects to draft precise functional and non-functional requirements that align with backend data capabilities.
- Data Analysis & Validation Use SQL and other tools to analyze and validate data, assess data quality and availability, and support the development of performance and compliance reports.
- Backlog Management & User Story Creation Create and manage user stories, use cases, and acceptance criteria using JIRA, Azure DevOps, or similar tools in an Agile or hybrid delivery environment.
- Database & Reporting Support Utilize SQL/PL-SQL for data querying. Support analytics using BI tools like Power BI or Tableau to assist in translating raw data into meaningful insights.
- Solution Design Collaboration Participate in solution design reviews to ensure technical delivery aligns with business needs and contractual obligations.
- Testing & Quality Assurance Support Support user acceptance testing (UAT) and regression testing by validating that outputs align with defined requirements and KPI/SLA logic.
- Documentation & Knowledge Transfer Produce structured documentation such as business requirement documents (BRDs), data mappings, process flows, and user guides.

Client-Facing & Stakeholder Responsibilities

- Stakeholder Engagement & Communication Partner with internal stakeholders, delivery leads, and technical teams to gather requirements, resolve gaps, and align reporting needs with delivery capabilities.
- Workshops & Requirement Gathering Conduct and lead customer-facing workshops to elicit, clarify, and socialize reporting and data requirements.
- KPI/SLA Program Management Support the development and ongoing management of standardized KPI and SLA metrics, ensuring transparency and consistency across delivery teams.
- Reporting Specification Development Translate requirements into clear specifications for dashboard and report development, especially around contractual and operational metrics.
- Service Insights & Continuous Improvement Identify gaps or inefficiencies in service delivery through KPI analysis and provide actionable insights to relevant teams.
- Change Impact Management Assess the impact of operational, contractual, or regulatory changes on reporting requirements and coordinate corresponding updates.

Required Qualifications

- Education Bachelors degree in Information Systems, Engineering, Business Analysis, or a related field.
- Experience

- 6+ years in a data-centric business analyst or technical analyst role
- Hands-on experience working with KPIs/SLAs derived from service contracts
- Strong exposure to client-facing environments, workshops, and cross-functional collaboration

- Technical Skills

- Proficient in SQL and PL/SQL with the ability to write, interpret, and optimize queries
- Hands-on experience with backlog management tools (JIRA, Confluence, Azure DevOps)
- Familiarity with Power BI and/or Tableau
- Understanding of data pipelines and data modeling concepts is highly desirable

- Domain Knowledge

- Experience working with contractual KPIs and performance frameworks
- Ability to translate business requirements into executable technical specifications

Preferred Skills

- Working knowledge of Windows and SQL database environments
- Exposure to Agile delivery frameworks
- Understanding of end-to-end data integration and reporting workflows

Soft Skills

- Strong analytical and critical thinking capabilities
- Excellent communication and stakeholder management skills
- High attention to detail and ability to multitask in a fast-paced environment

Worker Type:

Employee

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