Senior Business Analyst

4 weeks ago

Hyderabad, Telangana, India Input Zero Technologies Full time

Job Title: Senior Business Analyst – ITOM & CMDB

Location: Hyderabad

Experience: 5+ Years

Employment Type: Full-time

Work Mode: Hybrid

Job Summary:

We are seeking a highly motivated Senior Business Analyst with 5+ years of experience in IT Operations Management (ITOM) and Configuration Management Database (CMDB). The ideal candidate will act as a key liaison between business stakeholders and technical teams, driving initiatives that enhance visibility, automation, and governance across IT infrastructure through the CMDB and related ITOM processes.

Key Responsibilities:

  • Collaborate with stakeholders to gather, define, and document business and technical requirements related to ITOM and CMDB.
  • Lead initiatives related to CMDB modeling, data quality improvement, and configuration item (CI) lifecycle governance.
  • Translate business requirements into clear, actionable functional and technical specifications.
  • Analyze and optimize existing ITOM processes, including Discovery, Event Management, Service Mapping, and Orchestration.
  • Work closely with technical teams (developers, architects, and platform admins) to ensure seamless delivery of CMDB and ITOM solutions.
  • Facilitate workshops, meetings, and presentations with stakeholders and leadership teams.
  • Support UAT and implementation of new solutions; validate data accuracy and business alignment.
  • Monitor and track KPIs for CMDB health and ITOM platform performance.
  • Ensure compliance with organizational policies and ITIL best practices.
  • Identify risks, dependencies, and improvement opportunities within ITOM initiatives.

Required Skills & Qualifications:

  • Bachelor's degree in computer science, Information Systems, or a related field.
  • 5+ years of experience as a Business Analyst, with at least 3 years focused on ITOM and CMDB.
  • Strong understanding of ServiceNow or other ITSM/ITOM platforms.
  • In-depth knowledge of CMDB design, CI classes, attributes, and relationships.
  • Experience in ITIL frameworks and ITOM modules like Discovery, Service Mapping, Event Management, etc.
  • Proficient in documentation (BRD, FRD, user stories), data analysis, and stakeholder communication.
  • Familiarity with SQL or reporting tools for data validation is a plus.
  • Excellent analytical, problem-solving, and interpersonal skills.
  • Strong communication and presentation abilities.

Preferred Qualifications:

  • ServiceNow CMDB or ITOM certification.
  • Experience working in Agile/Scrum environments.
  • Background in infrastructure or cloud services is a plus.

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