Director, Communications Operations

We are looking for IT Director of Communications Operations who will lead the vision and technical support services to Kroll Enterprise. Communications engineering includes our identity & access management, M365 collaboration services (Teams, SharePoint, Exchange), external DNS (content delivery network / WAF), Certificate lifecycle management, M365 Copilot & Single Sign On. This role interacts with Sr. Leadership and provides directions and roadmap to technical teams both FTE and Managed Service provider. 

The responsibilities and requirements of this role are illustrated below:

Responsibilities:

• Define and execute the M365 roadmap and align to organizational goals

• Provide broad vision for the team in domain areas 

• Partner with the business to identify areas for operational improvement and collaboration

• Oversee administration, governance, and lifecycle management of M365 services (Exchange Hybrid, SharePoint, Teams, and Entra)

• Administration of distribution list automation

• Administration of Mimecast email gateway 

• Management and guidance on the Auth0 identity platform

• Administration, automation, and guidance for certificate lifecycle management

• Slack support and oversight

• Support and maintenance of enterprise SSO configurations

• Power Platform support and guidance

• Understanding of Service Now for adherence to SLA for requests in a high-volume environment

• Provide guidance to team members on proper security processes and liaise with InfoSec

• Ensure new processes and procedures are documented

• M365 Copilot support and guidance

• Build and mentor a high-performing, global distributed team

• Manage vendor relationships, licensing, and budget planning

Requirements:

The ideal IT Director of Communications Engineering candidate is results-driven to lead our M365 strategy and operations.  The role is responsible for driving enterprise-wide adoption, optimization, and innovation across identity, M365, and DNS services.  Key values are alignment with business priorities and delivering secure, scalable, and user beneficial solutions. 

We are looking for someone with:

• 10+ years in IT leadership roles, with 5+ years focused on M365 and cloud services

• Proven experience aligning technical initiatives with business outcomes

• Deep knowledge of M365 architecture, SharePoint, Teams, Power Platform, Entra AD, on-prem AD, and enterprise security frameworks

• SME on Exchange Hybrid (on-prem / Online) and supporting services

• Excellent communication (written / verbal) and stakeholder engagement skills across a diverse global community

• Extensive knowledge and experience with Windows based technologies

• Deep understanding of external DNS and ancillary services

• Understands key principals for identity and access management and Auth0

• Experience with proper certificate lifecycle management and alignment to industry standards

• Excellent understanding of managing SSO at enterprise scale

About Kroll

In a world of disruption and increasingly complex business challenges, our professionals bring truth into focus with the Kroll Lens. Our sharp analytical skills, paired with the latest technology, allow us to give our clients clarity—not just answers—in all areas of business. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, you'll contribute to a supportive and collaborative work environment that empowers you to excel.

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight and independence to help our clients make sound decisions. As an organization, we think globally—and encourage our people to do the same.

Kroll is committed to equal opportunity and diversity, and recruits people based on merit.

In order to be considered for a position, you must formally apply via

#LI-AT1

#LI-Hybrid