Server Admin

Server Admin Job Description O365 Support Exchange Online, Microsoft Teams Office 365 email, One Drive, Azure AD and Intune Microsoft online services O365 Service monitoring and maintenance Query Management Monitoring/Tracking user accounts/licenses Active Directory Support Domain Controller configuration management Health & Hygiene Management Audit and monitoring activity Group Policy Management Antivirus & Patch Management Client-side Antivirus update as per requirement Client-side patch update as per requirement Troubleshooting & resolution Anti-Virus & Patch Management on End User Devices To ensure latest version of the Antivirus client software & Microsoft patches are available in the end user system. Antivirus & Patch Management: All devices should have latest antivirus definition & windows patch with help of Patch Management Software provided by APL Ensure automated latest virus definitions & MS patches are being fetched from the server. To act on all the virus incident reports, Old virus definition, Systems not contacting server for updates, MS patches not updated, etc., sent out by APL IT Log all virus & MS patches tickets and resolve on high priority Root cause analysis for repeat virus incidents & MS patch incidents should be submitted Active Directory Support User Accounts (Employees, Vendors, Service Providers, Dealers, Off-Roll contractors, Interns etc.) Regular Activities Create/Delete/Modify/Maintain Service Accounts (for which passwords are maintained by the system and not known to administrators) Administrative Accounts Distribution Groups Public Folders Contacts Password resets Access control lists DNS zones Office365 license assignment/revocation AD System Administration Help create and maintain different password policies for different user types. Remove unnecessary access. Manage stale user and computer objects. Plan and implement Upgrades and Updates to AD / ADFS Services. GPO Management (including creation and deletion) for various security policies and software deployment. Set-up and follow Change Management processes for all in-scope services. Active Directory Services/ADFS Troubleshooting Access issues to files and folders User Account expiry Account lockouts Trust relationships errors Authentication failures DNS resolution failures IP address assignment failures AD/ADFS Health Check, Monitoring & Auditing Monitoring and generating reports using AD Audit Plus Provide logs and evidence of access/authentication/change as and when required by internal audit teams Email Management (O365 Support) Develop, document and update service processes, which should be aligned as per latest ITIL standard Manage quota and define control as per standards Preform day to day proactive/reactive administration, troubleshooting and support activities and keep users informed of incident progress Troubleshoot O365 / Outlook issues (along with network team if necessary) Coordinate with the users/FMS team for issue resolution and guide them to follow the defined SOP Coordinate with Microsoft for O365 issues resolution as needed Support issues with email security and mail flow by coordinating with third party vendor such as Mime Cast, SFT etc. OneDrive for Business Help users set up and make use of ODFB along with sharing files with other users within the Company and troubleshoot issues Teams Help users create Teams and Channels to collaborate effectively on PC as well as on mobile. Also, troubleshoot issues related to Teams. Contact/Escalate to the identified primary contact of APL, in case of any Server hardware issue or network issue, who will in turn co-ordinate with the vendors for resolution Prepare weekly reporting as per agreed format Create / Edit / Delete shared mailboxes as per requests Create / Edit / Delete cloud email accounts Create / Edit / Delete groups as per requests Configure/re-configure AD Sync as required Configure / troubleshoot any settings / rules on O365 Services in scope as required by business/IT. Scavenge licenses on a monthly basis to ensure that there is no excess license purchase required. Intune MDM & MAM Support Windows 10 laptops and Tablets Intune and Azure AD enrolment Device reset and enrolment when device ownership changes Device and User Groups for policy application Intune MAM policies for BYO Devices (employee mobile phones) Intune MDM policies for company owned Windows tablets/laptops Reports on hardware and software of MDM managed devices Reports on user to device mapping Remote/user side support for enrolment/reset of devices Deploy software and software upgrades through Intune/MaaS360 on all managed devices as per requirement Deploy OS upgrades using MDM policies with minimal disruption Tablet configuration into Azure AD and Intune OS updates for Apple iOS devices Record keeping for all mobility devices. Keeping inventory for tablets/ IPADs in Matrix-42 and MIS. Monthly reconciliation of assets with resigned employee list Job Location Andheri