Patient Counsellor

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I
ndustry & Sector
Healthcare — Hospital Patient Services & Patient Experience sector. We operate within a busy clinical hospital environment providing inpatient and outpatient care across multiple specialties. This on-site role in Ghaziabad focuses on improving patient experience, guiding families through clinical and administrative processes, and ensuring smooth admissions & discharge coordination.

Standardized Title:
Patient Counselor (Hospital)

About The Opportunity
Join a patient-centered hospital team as an on-site Patient Counselor in Ghaziabad. You will be the primary point of contact for patients and families—offering empathetic guidance, explaining clinical pathways and financial/administrative processes, and coordinating care between clinical teams and support services to deliver a seamless patient experience.

Role & Responsibilities

• Conduct one-on-one counselling for patients and families—explain diagnoses, treatment plans, hospital procedures, and expected timelines with clarity and compassion.
• Coordinate admissions, bed allocation, transfers, and discharge planning with clinical teams, billing, and transport to ensure timely transitions of care.
• Assist patients with paperwork, insurance pre-authorisation, payment options, and government scheme enrolment; escalate financial or administrative issues promptly.
• Maintain accurate, up-to-date patient records in the hospital EHR/CRM; document counselling sessions, consent, and follow-up instructions.
• Respond to patient feedback and complaints—mediate concerns, provide resolutions, and escalate clinical or safety issues to senior staff.
• Work closely with nursing, social work, and specialty teams to arrange post-discharge support, referrals, and home-care coordination.

Skills & Qualifications
Must-Have

• Diploma/degree in Psychology, Social Work, Nursing, Counselling, or related healthcare field.
• 1–3 years of experience in hospital patient counselling, admission coordination, or patient experience roles.
• Strong verbal communication in Hindi and English; comfort interacting with diverse patient groups.
• Demonstrated empathy, active listening, and ability to manage sensitive conversations professionally.
• Familiarity with EHR/EMR or hospital CRM systems and basic computer skills (MS Office/Google Workspace).

Preferred

• Experience with medical insurance pre-authorisation, government health schemes, or patient financial counselling.
• Prior exposure to multi-specialty hospitals or high-volume clinical settings in Ghaziabad or NCR.

Benefits & Culture Highlights

• Structured on-the-job training and mentorship with clinical staff to grow patient-facing skills.
• Opportunity to impact patient outcomes directly and work within a collaborative multidisciplinary team.
• Stable on-site role with regular shifts and clear scope for professional development in patient experience roles.

Location & Work Type:
On-site — Ghaziabad, India. Candidates must be available for in-person hospital shifts and weekend rotation as required.

Apply if you are a compassionate, organized communicator who can navigate clinical workflows, support families through stressful moments, and elevate patient experience in a fast-paced hospital setting.

Skills: healthcare,administrative processes,administrative,teams,government,insurance,discharge