Gold Appraiser

2 days ago

Bengaluru, Karnataka, India IIFL Finance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
  • Conducting gold valuations and identifying gold purity accurately.
  • Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
  • Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
  • Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
  • Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
  • Ensuring proper collection and storage of customer KYC documents.
  • Following up with customers for timely collection of interest and principal payments.
  • Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.

In summary, the Gold appraiser is responsible for the end-to-end transaction process for gold loans - from valuation to disbursal to closure, along with customer service.

Preferred candidate profile

* Work experience in NBFC or Banking sector (Handling Gold Loan)

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