Client Relationship Executive

7 days ago

Candola Goa, India Swiggy Instamart Full time ₹ 2,00,000 - ₹ 6,00,000 per year

The Restaurant Onboarding Executive will be responsible for managing the

end-to-end process of onboarding new restaurant partners onto the Swiggy platform. This role

involves coordinating with restaurant partners, ensuring all necessary documentation is

completed, and facilitating a smooth onboarding experience. The ideal candidate will have

excellent communication skills, attention to detail, and a passion for building strong

partnerships.

Key Responsibilities:

● Onboarding Management:

○ Coordinate with new restaurant partners to collect and verify all required

documentation.

○ Guide restaurant partners through the onboarding process, ensuring all steps are

completed accurately and efficiently.

○ Set up restaurant profiles on the Swiggy platform, including menu listings and

pricing details.

● Relationship Building:

○ Develop and maintain positive relationships with restaurant partners.

○ Address any questions or concerns from restaurant partners during the

onboarding process.

○ Provide ongoing support to restaurant partners to ensure a successful launch on

the platform.

● Training and Support:

○ Conduct training sessions for restaurant staff on how to use the Swiggy platform.

○ Ensure restaurant partners are well-versed in Swiggy's policies and procedures.

○ Offer continuous support to restaurant partners to help them optimize their

performance on Swiggy.

● Process Improvement:

○ Identify opportunities to streamline the onboarding process and improve

efficiency.

○ Gather feedback from restaurant partners and share insights with the internal

team to enhance the onboarding experience.

○ Stay updated with industry trends and competitor activities to provide innovative

solutions.

● Reporting and Documentation:

○ Maintain accurate records of the onboarding process for each restaurant partner.

○ Prepare regular reports on onboarding activities and key performance indicators.

○ Ensure compliance with all legal and regulatory requirements.

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