Customer Support Lead

About the RoleWe are looking for dynamic and enthusiastic individuals to join our International Voice Process in Mumbai, where you will be supporting a leading healthcare client. This role involves providing exceptional customer service through outbound calls, assisting with document collection, and supporting the team of underwriters in the healthcare...

About AkidhaPeople often overpay for medicines they don't fully understand.They know the brand name—but not the molecule behind it. So when a cheaper alternative is suggested, trust becomes the biggest barrier.Akidha is building India's first education-led pharmacy.The focus is on helping people understand medicine molecules first—then choose...

By submitting your email address and any other personal information to this website, you consent to such information being collected, held, used and disclosed in accordance with our PRIVACY POLICY and our website TERMS AND CONDITIONSOUR STORY:At ContractPodAi, we're pioneering the future of legal with Leah—the operating system for legal. Leah Agentic AI...

By submitting your email address and any other personal information to this website, you consent to such information being collected, held, used and disclosed in accordance with our PRIVACY POLICY and our website TERMS AND CONDITIONSOUR STORY:At ContractPodAi, we're pioneering the future of legal with Leah—the operating system for legal. Leah Agentic AI...

Job Title- Team Lead- Customer Support ExecutiveLocation- Mumbai- WFOExperience- 7+ yearNotice Period- immediate joinerShift :Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMRequirement-Min 7+ years of exp in Customer SupportMin 2+ years of exp as a team leadNeed a customer service agent with email and chat experienceRotational shift as per client...

Job SummaryWe are looking for an experienced Ecommerce Customer Support Team Lead to manage day-to-day support operations for Amazon (Seller/Vendor Central) and Flipkart. This role focuses on leading a team of customer support agents, ensuring SLA adherence, managing escalations, and driving service quality across multiple communication channels.The ideal...

Key ResponsibilitiesCustomer Support OperationsManage daily customer support operations across phone, email, WhatsApp, live chat, and ticketing systems.Ensure timely and accurate resolution of customer queries, complaints, and escalations.Define and monitor SLAs, CSAT, NPS, TAT, and other CX metrics.Handle critical escalations and ensure root cause analysis...

Kindly check the Job description for the sales customer support (with Sales Responsibilities)Location: MumbaiJob Type: Full-TimeExperience: 1–3 years preferredIndustry: [Services, SaaS, Retail, Healthcare etc.]About the Role:We are looking for a dynamic and proactive Customer Support Executive who can handle inbound calls, provide email support, coordinate...

This role is for one of the Weekday's clientsSalary range: Rs Rs ie INR 5-7 LPA)Min Experience: 4 yearsLocation: MumbaiJobType: full-timeWe're looking for an experienced and customer-obsessed Customer Support Manager to lead and elevate our customer service operations. You will oversee a multi-channel support team, optimize processes, and ensure every...

Customer Support Executive / Team LeadExperience Required:* Customer Support Executive: 0–2 years* Team Lead: 4–6 years (with team management experience)Key Skills & Requirements:* Empathy: Understand and address customer concerns with patience and care.* Product Knowledge: Deep understanding of our product/services to offer effective support.*...