Team Leader- RMS

2 days ago


Mumbai, Maharashtra, India Pplanet HR Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Description:
  • Managing team of Associate/Sr. Associate – Customer Experience (Voice).
  • Understand daily Margin Reporting system to exchange and its calculation.
  • Should have fair knowledge of other securities processes like Pay-in, Payout, Auctions, Holding, Margin pledge etc.
  • Should have complete knowledge of corporate actions processing and its impact of daily process.
  • Should be good at in Excel and aptitude to learn & improve the processes.
  • Ensure quick and efficient resolution of customer queries /grievances through assigned team
  • Developing, coaching, & motivating team to resolve customer queries & deliver assigned targets
  • Tracking daily performance of assigned team and share feedbacks to improve performance.
  • Ensure adherence to system processes/policies.



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