
Technical Service Management Airlines Domain
2 days ago
For more than 40 years, Accelya has been the industry's partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster.
Technical Service Management Airlines Domain
Vikhroli, Mumbai
Role purpose
In Service Management you will be responsible for managing a team of L2 analysts & specialists that triage & resolve the incidents raised by the customers within the committed service levels. This role requires a proactive leader with strong knowledge in Airline domain.
Duties & Responsibilities
- Hire, develop & manage L2 analysts, providing guidance & support in resolving customer issues
- Foster a collaborative and high-performance culture, encouraging continuous learning & development
- Collaborate with development, infra teams on bugs, enhancements alike to optimize performance
- Drive efficiency via automating / scripting routine tasks pushing manual work on complex tasks
- Develop & maintain comprehensive documentation / knowledge base on incident management
- Drive knowledge improvement enabling L1 & L2 teams to simplify work on complex issues
- Develop and deliver training programs to enhance the skills and knowledge of the support team
- Set up proactive coverage & monitoring for systems & teams
- Act as primary contact for escalations, coordinating with internal & external stakeholders to drive timely resolution
- Manage regular reports & dashboards on trends, team performance & SLA compliance as per the contract with Client
- Lead and manage SLA status calls with Client on periodic basis
- Engage with Client to understand their needs and ensure a high level of customer satisfaction
- Participate in post-incident reviews and root cause analysis, driving actions to prevent recurrence
- Knowledge, Experience & Skills
- 10+ years of experience in Airline domain with preference for IATA certification
- Technical experience in MS SQL Server is mandatory for this role
- Preferred experience on support tools viz. Jira, Zendesk, Salesforce, Service Now, etc.
- Preferred Understanding on industry best practices for NDC (New Distribution Capability)
- Preferred technical knowledge that enables deeper understanding of issues & resolution paths
- Proven experience in a support management, within airline industry
- Excellent communication with customers & executives alike
- Strong background in incident management and triage processes
- Experience leading and managing a team of analysts or support staff
What do we offer
- An opportunity that provides open culture and challenges to satisfy intellectual needs
- Smart working: hybrid remote/office working environment
- Excellent, dynamic and multicultural environment
- Work-life balance
About Accelya
Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.
What does the future of the air transport industry look like to you? Whether you're an industry veteran or someone with experience from other industries, we want to make your ambitions a reality
What does the future of the air transport industry look like to you? Whether you're an industry veteran or someone with experience from other industries, we want to make your ambitions a reality
-
Night Shift Airline Ticket Manager
2 days ago
Mumbai, Maharashtra, India beBeeTicketing Full time ₹ 8,00,000 - ₹ 10,00,000Night Shift Ticketing ProfessionalThe ideal candidate will have a proven track record in managing domestic and international tickets, with expertise in fare rules, airline ticketing policies, and international routing.Key Responsibilities:Ticketing Operations:Book, cancel, reschedule, and manage tickets while ensuring accurate data entry and booking...
-
Head Airline MCC
4 weeks ago
Mumbai, Maharashtra, India Aviation Indeed Full timePosition: Head / Senior Leader – MCC (Maintenance Control Center) Location: Delhi NCR Industry: Aviation / Airline EngineeringJob Summary:We are seeking an accomplished and dynamic Leader – MCC to oversee 24x7 maintenance control operations for a large commercial airline. This role requires deep technical knowledge, strong leadership, and the ability to...
-
Domain Technical Specialist
3 days ago
Mumbai, Maharashtra, India beBeeSharepoint Full time ₹ 20,00,000 - ₹ 25,00,000Job Title: Subject Matter ExpertWe are seeking a skilled professional to support our proposal development team. The ideal candidate will provide technical and domain expertise for proposals primarily in the areas of Microsoft SharePoint and Microsoft Power Platform.Key Responsibilities:Analyze RFPs/RFQs and break down technical requirements, scope, and...
-
Airline Professionals
5 days ago
Mumbai, Maharashtra, India beBeeAviation Full time ₹ 5,00,000 - ₹ 10,00,000Job Title: Airline ProfessionalsCabin crew members are responsible for ensuring the safety and comfort of passengers aboard flights. Their main responsibilities include:Main Responsibilities:Greeting passengers as they board the aircraft and directing them to their seats.Conducting pre-flight safety demonstrations and ensuring all safety protocols are...
-
Airline Passenger Experience Ambassador
3 days ago
Mumbai, Maharashtra, India beBeeService Full time ₹ 6,00,000 - ₹ 12,00,000Customer Service RepresentativeA customer service representative plays a vital role in ensuring a smooth travel experience for passengers at the airport.Assist passengers with inquiries, ticketing, check-in, and boarding procedures.Handle complaints in a patient and professional manner.Provide information about flight schedules and coordinate with airline...
-
Banking Domain Expert
2 days ago
Mumbai, Maharashtra, India beBeeAutomation Full time ₹ 25,00,000 - ₹ 30,00,000Job Title: Automation Test EngineerWe are seeking a seasoned Banking Domain professional with expertise in Cucumber, Java, and API testing. The ideal candidate will have a strong background in automation testing for Banking Application ensuring seamless integration and high-quality performance of critical applications.Design, develop, and execute automation...
-
Service Management Specialist
3 weeks ago
Mumbai, Maharashtra, India Accelya Full timeSpecialist – Service and Operations Management Vikhroli, Mumbai Role Purpose As a Specialist – Service Management , you will be responsible for delivering high-quality operational and technical support for applications and systems, ensuring smooth operations for airline companies and IATA in the BSP and GNR5 services. Your primary focus will be on...
-
Technical Service Manager
4 weeks ago
Mumbai, Maharashtra, India BoffinHive Technologies Full timeJob DescriptionWe are seeking a seasoned Senior Technical Service Manager with a strong background in Data Center Networking and experience managing network operations teams in the Banking or Financial Services domain. The ideal candidate will have required technical understanding, process driven with excellent team and stakeholder management...
-
Airline Customer Support Professional
3 days ago
Mumbai, Maharashtra, India beBeeAirport Full time ₹ 4,00,000 - ₹ 8,00,000Airport Ground Staff RoleThis is a full-time opportunity for an Airport Ground Staff (Customer Service Associate) located in Nagpur. The position involves assisting passengers with check-in procedures, baggage handling, and boarding.Key Responsibilities:Support passengers with check-in processes and baggage managementProvide information on flight schedules,...
-
Technical Service Manager
3 weeks ago
Mumbai, Maharashtra, India BoffinHive Technologies Full timeJob Description We are seeking a seasoned Senior Technical Service Manager with a strong background in Data Center Networking and experience managing network operations teams in the Banking or Financial Services domain. The ideal candidate will have required technical understanding, process driven with excellent team and stakeholder management skills. ...