IT Support Executive

1 week ago

Bengaluru, Karnataka, India Lenskart Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities :

  • Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues.
  • Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals.
  • Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors.
  • Diagnose and investigate system failures, identifying root causes and applying effective solutions.
  • Maintain and track IT hardware and software inventory, ensuring accurate records of all assets.
  • Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures.
  • Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications.
  • Document all support activities, technical issues, and resolutions in the IT service management system.

Technical Skills:

  • Hardware installation and troubleshooting (PCs, laptops, printers, scanners)
  • Operating system support (Windows, macOS, basic Linux knowledge)
  • Software installation and configuration (MS Office, antivirus, enterprise tools)
  • Basic networking (LAN/WAN, IP configuration, DHCP/DNS)
  • Internet connectivity troubleshooting (wired/wireless)
  • Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop)
  • Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk)
  • Active Directory basics (user creation, password resets)
  • Email client configuration (e.g., Outlook, Gmail for business)
  • IT asset management

Soft Skills:

  • Strong communication and interpersonal skills
  • Problem-solving and analytical thinking
  • Patience and customer service orientation
  • Ability to prioritize and manage time effectively
  • Attention to detail
  • Team collaboration

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