Sr. Quality Analyst- Travel
2 days ago
Job Title: Quality Analyst – Ticketing Process (Sabre + Galileo)
Location: Gurgaon, Haryana
Experience: 3–6 years
Industry: Travel / Airline / OTA
About the Role
We are looking for a detail-oriented Quality Analyst (Ticketing Process) with strong expertise in GDS systems (Sabre & Galileo). The role involves monitoring, auditing, and ensuring 100% accuracy in ticketing, reservations, refunds, and reissues for our travel operations team.
Key Responsibilities
- Audit and monitor PNR creation, ticket issuance, re-issuance, exchanges, and refunds to ensure process compliance.
- Verify fares, taxes, penalties, and rules in Sabre & Galileo.
- Identify errors or deviations in ticketing processes and provide corrective feedback to the operations team.
- Work closely with ticketing executives, team leaders, and managers to ensure accuracy, productivity, and SLA adherence.
- Prepare QA reports, maintain documentation, and share insights with stakeholders for process improvement.
- Train and guide team members on ticketing quality standards and GDS updates.
- Escalate discrepancies and suggest preventive measures to minimize revenue leakage or customer dissatisfaction.
Skills & Qualifications
- Graduate in any discipline (preferably Travel & Tourism / Aviation).
- 3–6 years of experience in travel operations / ticketing quality analysis.
- Hands-on experience in Sabre & Galileo (mandatory).
- Strong knowledge of ticketing processes: PNR, issuance, reissuance, refunds, exchanges, EMDs.
- Good understanding of airline fare rules, schedules, and GDS functionality.
- Excellent attention to detail and problem-solving skills.
- Proficiency in MS Excel/Google Sheets for QA reporting.
- Good communication and stakeholder management skills.
Job Types: Full-time, Permanent
Pay: ₹700, ₹850,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Application Question(s):
- Are you comfortable with US shift?
Work Location: In person
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