Lead Consultant

POSITION INFORMATION
Position Title: Software Lead Developer – India
Under general direction, the Senior Software Developer develops strategic solutions for new services and functionality. This role designs software and participates in programming, testing and documentation through the entire Software Development Life Cycle (SDLC). Timely and effective communications to the team, organization and outside vendors are regularly disseminated as part of this job function.

Primary Responsibilities
Technical Leadership & Mentorship:

• Lead a team of ServiceNow developers, providing technical direction, code reviews, and mentorship to ensure high-quality, performant, and scalable solutions.
• Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.

ServiceNow Platform Development

• Design, develop, and implement complex ServiceNow solutions including custom applications, modules, workflows, and UI components using Flow designer, JavaScript, GlideRecord, GlideForm, Jelly, Angular JS, and other relevant ServiceNow APIs and scripting languages.
• Develop and maintain robust, secure, and high-performing integrations with external systems using various methods (REST, SOAP, MID Server, IntegrationHub).
• Ensure adherence to ServiceNow best practices, coding standards, and security guidelines. Manage and execute technical tasks for platform upgrades.
• Platform knowledge on ITSM modules, CMDB, On-call, Virtual agent etc.

GRC Module Expertise

• Lead the implementation, configuration, and customization of ServiceNow GRC (Governance, Risk, and Compliance) solutions.
• Develop and optimize GRC workflows, policies, controls, and risk assessments.
• Ensure GRC solutions meet regulatory requirements and internal compliance standards.
• Provide technical guidance on GRC best practices and module capabilities.

Integrations

• Lead the design and implementation of complex integrations between ServiceNow and various enterprise systems (e.g., HRIS, CRM, monitoring tools, ITSM tools).
• Define integration strategies, data mapping, and error handling mechanisms. Leverage IntegrationHub

Now Assist & AI/ML Integration

• Explore, evaluate, and implement solutions leveraging ServiceNow Now Assist capabilities to enhance user experience, automate tasks, and improve efficiency.

Required Technical Skills & Experience

• 7+ years of hands-on development experience with ServiceNow, with at least 2 years in a lead or senior technical role.
• Deep expertise in ServiceNow platform development:
• Flow designer, JavaScript, GlideRecord, GlideForm, Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts.
• Service Portal development (Widgets, Pages, Themes, SCSS, AngularJS).
• ServiceNow APIs (REST, SOAP).
• Implementation experience with ServiceNow GRC Module:
• Implementation, configuration, and customization of Risk Management, Policy & Compliance, Audit Management, and Vendor Risk Management.
• Understanding of GRC frameworks (e.g., NIST, ISO 27001, COBIT).
• Proven experience with complex integrations:
• Designing and implementing integrations using REST, SOAP, MID Server, and IntegrationHub.
• Experience with various authentication methods (OAuth, Basic Auth, certificates).
• Familiarity with ServiceNow Now Assist and AI/ML capabilities:
• Understanding of Natural Language Understanding (NLU), Virtual Agent, and AI search functionalities.
• Experience in leveraging or implementing AI/ML-driven features within ServiceNow.

Preferred Certifications

• ServiceNow Certified Application Developer – Highly desirable .
• Multiple ServiceNow Certified Implementation Specialist (CIS) certifications (e.g., CIS-ITSM, CIS-GRC, CIS-Discovery, CIS-Service Mapping).
• Experience with other ServiceNow modules (ITSM, GRC, NowAssist).

Education And Experience

• Bachelor's degree in Computer Science with additional coursework in management, information processing or a related field.
• May also possess a combination of education and relevant work experience from which comparable knowledge and abilities can be drawn.