User Experience Design Senior Associate

JOB DESCRIPTION

Join us to shape innovative, inclusive digital experiences and advance your career in a dynamic financial services environment.

As an Experience Design Senior Associate within the Design and Customer Exterience team, you will collaborate with cross-functional teams to create accessible, user-centric solutions that align user needs with business goals. You will play a key role in the design, architecture, and functionality of our products, ensuring seamless and enjoyable experiences for our customers.

Job responsibilities

• Build relationships with designers to drive adoption of the design system
• Partner with designers, engineers, and product owners to apply and evolve design patterns and components
• Facilitate workshops, trainings, and deliver presentations to peers and leaders
• Write, maintain, and improve UX documentation
• Design and develop elegant solutions to interaction problems, ensuring consistency across products and platforms
• Conduct data-driven analyses to inform design decisions and transform information into valuable insights
• Collaborate with teams to incorporate inclusive design principles and accessibility guidelines

Required qualifications, capabilities, and skills

• Three years in a user experience design or equivalent role dedicated to improving digital product experiences
• Proven ability using Figma, including crafting libraries, components, variables, and advanced features
• Experience designing and optimizing user experiences across web, mobile, and digital channels
• Previous experience interpreting complex data and transforming it into actionable insights
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies
• Capable of independent decision-making and taking direction
• Strong verbal and written communication skills to articulate design rationale

Preferred qualifications, capabilities, and skills

• Working knowledge of at least one programming language to aid collaboration with engineering partners
• Ability to craft illustrations and visual communication
• Knowledgeable in designing both web and native mobile experiences
• History of working with or in design system teams

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.