2420355 Edge Data Center Technician

DESCRIPTION

Amazon Data Services India Private Limited (ADSIPL) is looking to hire a highly motivated individual with best-in-class technical proficiency to provide remote support for our Edge data center.

About You:
You are someone who is highly autonomous, very detail oriented and possesses a very strong written & verbal communication skills. You are a high performing individual with a "can do" attitude.
Supervise with Colocation operators performing servicing or preventive maintenance
Assist in performing root cause analysis for operational issues
Perform first level trouble-shooting for facility and rack level events
You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to resolve issues & problems as they arise.
You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems.
Create CMs (Change Management Tasks) to enable changes and maintenance at sites
You will be required to provide remote support required by our internal teams.
Perform basic support concepts such as ticketing systems, root cause analysis, and task prioritization.

About the Role:
As an Edge Operations Tech at ADSIPL, you will get to maintain and operate the worlds largest cloud computing infrastructure across a number of local and remote locations. The technicians are responsible for carrying out EDGE infrastructure monitoring and servicing servers, network and telecommunication equipment remotely from a centralized location. This requires the ability to drive change while maintaining excellent communications.

Your day job will include:
Remote troubleshooting of Edge network and compute Infrastructure
Remote triaging and repairing server & network hardware in coordination with on ground hands and eye support
The role has 24X7 shift rotation.
Coordinate in resolving data center facility issues
Coordinating remote hands & eyes for any site issues
Participating in small to mid-size site improvement projects
Building relationships with remote facilities to ensure swift response times to events. - Improving Safety and Security operational processes
Participate in team/service provider meetings for metric and performance analysis
Assist senior techs in quality check of the new site and edge network scaling projects handed over to operations
Guide vendor resources on AWS Edge standards, policies and guidelines providing remote hands and eye support

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND

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Proven experience in data center network and compute equipment/racks fault finding and troubleshooting techniques.
In depth operational understanding of networking hardware: copper and optical fiber cabling, switches, routers and server hardware and associated troubleshooting.
Experience with Networking: TCP/IP, Routing, L2/L3 technologies, Cabling (Fiber/Copper/Transceivers/MDF/LDF)
Proven experience managing contractors and vendor staff to meet operational objectives and timelines, both while on-site and also remotely.
Strong Communications and project management skills
The position has an on-call component, you should be prepared and willing to participate in rotating on-call roster.
Proficiency with MS Office and productivity tools
A passion for technology
This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety

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2+ years working in a data center/Edge operations environment
Proficiency in 1 or more network operating systems
Cisco IOS, NX-OS, Junos - Data center inventory management, security, network connectivity
Basic understanding of Linux/Unix configuration
Data center facilities: power feeds, power redundancy, ATS, hot/cold aisles
Experience dealing with customers during problem resolution and operating efficiently within tight deadlines.
Experience managing and driving operational improvement projects to successful completion, ideally with team members in several remote locations.
Understanding of distributed and service oriented architectures.
Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.