International Voice Process(Sales)

1 week ago

Bengaluru, Karnataka, India Clean Harbors Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role: International Voice Process (Sales Background)

Experience: 1- 5 Years

Notice Period: Immediate to 30 Days

Shifts: US Shifts (Transportation Provided)

Overview:

Customer Success Associate will be the primary point of contact for our customers. Through the interactions, they will help our customers see the value in our product/services and ensure they are able to use it to its fullest potential. The prime responsibility of this position is to manage inbound and outbound calls from our existing customers and assist in an efficient, courteous, professional manner.

Key Responsibilities:

* 1+ years of experience with strong handling of B2B & B2C Sales.

* Proficient in English communication skills (Neutral).

* Growth mindset and high change agility ability to learn new things quickly and can adapt to and champion change with peers and others. A Team player who thrives in a rapidly changing environment.

* Must be proficient in objection handling while pitching or new sale.

* Disciplined in business management; adaptable to a culture of accountability; meets sales targets and operational standards.

Core Responsibilities:

1. Being the first point of contact for customers and handling all customer inquiries and focusing on First Call Resolution.

2. The team will be responsible to ensure that our customer data is secured while taking payments/ billing queries, scheduling services, or sharing any documents requested by the customer.

3. The customer success team will seek opportunities to upsell new services/cross sell additional products to existing customers after they assess their needs and requirements.

4. Maintain sales pipeline and follow up towards the closure of pending sales opportunities. Perform daily sales activities, and other tasks assigned by the sales manager or supervisor.

5. The team will be responsible for managing adherence and hygiene while handling these calls.

6. Apply active listening skills to diffuse a potential escalation or if required follow through with the right channel for escalation.

Interested?

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Note: The candidates who attended the interview in the last six months are not eligible to attend again till the cooling period.

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