opd head

Job Title: OPD Head – OperationsDepartment: Operations / Outpatient Department (OPD)Reporting To: Director – Operations / Executive DirectorLocation: Sancheti Hospital, PuneJob Objective:

To lead, manage, and enhance the efficiency, quality, and patient experience of the Outpatient Department (OPD) through effective operational planning, team leadership, and process excellence in alignment with hospital standards.

Key Responsibilities:1. Strategic & Operational Leadership

• Oversee the entire OPD operations to ensure seamless, patient-centric services.
• Develop and implement strategies to improve patient flow, reduce waiting time, and enhance overall OPD efficiency.
• Plan and execute process improvement initiatives in coordination with the Operations Director.
• Ensure optimal resource utilization and workforce planning.

2. Team & Staff Management

• Lead and supervise OPD executives, front desk, care managers, and support staff.
• Monitor staff performance, attendance, and adherence to protocols.
• Conduct regular meetings, training sessions, and performance evaluations.
• Foster a culture of accountability, empathy, and continuous improvement.

3. Patient Experience Management

• Maintain high levels of patient satisfaction by ensuring courteous and efficient services.
• Address and resolve patient grievances promptly and professionally.
• Conduct periodic patient feedback surveys and implement improvement plans based on insights.

4. Consultant & Department Coordination

• Coordinate with consultants and clinical departments to streamline appointment schedules and patient movement.
• Ensure timely availability of consultation rooms and required support services.
• Maintain effective communication between consultants and OPD administrative staff.

5. Process & Quality Assurance

• Ensure compliance with hospital SOPs, NABH standards, and infection control guidelines.
• Maintain proper documentation, records, and reports for internal and external audits.
• Drive quality improvement projects within the OPD setup.

6. Reporting & Analysis

• Prepare daily, weekly, and monthly MIS reports related to OPD operations, footfall, revenue, and feedback.
• Analyze operational data to identify trends, challenges, and areas for improvement.
• Present periodic reports to senior management with recommendations.

7. Cross-Department Collaboration

• Liaise with billing, diagnostics, pharmacy, housekeeping, and maintenance teams to ensure smooth functioning of OPD.
• Support hospital events, health camps, and outreach programs as required.

Qualification & Experience:

• Graduate / Postgraduate in Hospital Administration, Healthcare Management, or Business Administration.
• 10–12 years of experience in OPD / Hospital Operations, with at least 3–5 years in a supervisory or managerial role.

Key Skills & Competencies:

• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Strategic thinking with operational execution capability
• Data analysis and reporting proficiency
• Knowledge of NABH standards and hospital information systems (HIS)
• High emotional intelligence and patient-centric approach

Key Performance Indicators (KPIs):

• Reduction in OPD waiting time
• Increase in patient satisfaction scores
• Staff productivity and attendance compliance
• Consultant satisfaction and coordination efficiency
• Process compliance and audit readiness

Job Type: Full-time

Pay: ₹40, ₹45,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person