Change Management Professional

4 days ago

Delhi, Delhi, India Outworx Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Level: L2+L3

L2 (Experience 3-5 Years, Incase not explicitly mentioned)

Core Responsibilities

  • Govern the entire change lifecycle (excluding technical deployment) for all towers outside the Partner's agreed scope 1.
  • Ensure strict adherence to the enterprise-wide Change Management process.Verify completeness of CUSTOMER Change Requests (RFCs).
  • Coordinate incompatible or incomplete changes and ensure resolution.
  • Convene and chair CAB (Change Advisory Board) meetings.
  • Conduct technical feasibility analysis of requested changes with stakeholders.Approve or reject changes (SPACs) after evaluator review in CAB or Out-of-CAB scenarios.
  • Analyze change records to identify trends or recurring issues.
  • Facilitate required testing with functional stakeholders.
  • Sign off recommended changes as agreed by the CUSTOMER Change Advisory Group.
  • Circulate CUSTOMER Change Request Tracker and supporting documentation for CAB meetings.
  • Approve normal changes during CAB and emergency changes endorsed by ECC (Emergency Change Committee).
  • Initiate and facilitate senior management meetings for major RFCs or project endorsements.
  • Guide inclusion of additional CAB participants when necessary.
  • Perform post-implementation reviews and ensure closure of change requests with required documentation.
  • Provide on-hand ServiceNow training for new CAB team members.Own and manage audit and compliance trails related to change management.
  • Collaborate with the compliance team for audit records and artifact requirements.
  • Continuously improve change management processes based on lessons learned.
  • Drive automation of change management workflows and dashboards in ServiceNow.
  • Periodically audit the process to ensure compliance with policy and standards.
  • Integrate Change Management with Incident, Problem, and Asset Management processes across the ITSM lifecycle

Tools and Technologies:

  • ITIL Processes, ServiceNow, Understanding of Infrastructure services ( EUS, DC and Cloud, Network and Security)

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