Account Management- Team Lead

5 days ago


Bengaluru, Karnataka, India Medi Assist Full time ₹ 5,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

POSITION 8: TEAM LEADER ACCOUNT MANAGEMENT / RELATIONSHIP PERSONNEL

PURPOSE OF ROLE:

Ensure smooth claims processing for customers. Lead a team of helpdesk personnel including implants, semi-implants, account management and document

pickup team.

Management Level

Industry Type

Mid Management

Insurance, Service Industry

Visit customers place as per the schedule

Monitor the team members activity in terms of volumes (documents collected)

Review the queries received from the customer and the responses from the team members

Help team members in resolving escalations from customers

Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered

Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process

Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate

Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements

Team management

Preferably experience in customer service in Health Insurance & TPA Industry

4-6 years of overall experience in service industry

Relevant Experience

Demonstrated abilities if

any

Technical Competencies

Process knowledge

MS Office

Medi Buddy Portals

Behavioral competencies

Problem Sloving

Active listening

People Management

Excellent Communication


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