Director of Strategy

2 weeks ago

Bengaluru, Karnataka, India Elevation Capital Full time ₹ 20,00,000 - ₹ 25,00,000 per year

This role is with one of our portfolio companies.

About The Role
We're looking for a Director of Strategy & Operations - a startup operator who can bring clarity and execution discipline to fast-growing teams, drive cross-functional alignment, and scale systems that actually work. You'll sit at the intersection of strategy, ops, and product, leading key initiatives that move the business forward - from improving sales-to-onboarding flows to optimizing our care and claims operations. This is a builder's role. You'll be hands-on in diagnosing bottlenecks, designing scalable processes, and driving measurable impact on growth, efficiency, and profitability.

What You Will Do

  • Build and Scale Core Systems
  • Redesign workflows across Sales, Ops, and Care to remove friction and increase throughput
  • Drive automation and tool adoption across teams to improve accuracy and turnaround times
  • Create repeatable playbooks for key business processes as we scale from thousands to millions of covered lives
  • Lead Cross-Functional Initiatives
  • Run company-wide programs that cut across business lines — from new product launches to cost optimization and customer experience initiatives
  • Be the go-to person for execution clarity — aligning teams, setting clear metrics, and ensuring momentum
  • Partner closely with Product and Tech to translate business needs into scalable tools
  • Operational Excellence
  • Define and track key performance metrics (TATs, retention, margin, NPS, etc.) across verticals
  • Build the operating cadence — reviews, dashboards, reporting rhythms — to keep teams accountable
  • Identify and eliminate waste in processes using Lean/continuous improvement methods
  • Strategic Projects
  • Lead short-term, high-impact projects directly sponsored by the CEO or COO
  • Analyse performance drivers, run experiments, and recommend where to double down
  • Support fundraising, board discussions, and strategic planning through data-backed insights

Requirements
What we are looking for

  • 8-12 years of experience in strategy, ops, product, or business leadership roles at high-growth startups (fintech, health tech, or ops-heavy businesses preferred)
  • Have scaled or rebuilt a core business function before — whether it's supply ops, CX, or go-to-market
  • Think in systems, not silos — you enjoy connecting dots across functions and making things flow
  • Are analytical and execution-focused — equally comfortable in spreadsheets and on the floor with teams
  • Have an engineering background and you love to solve hard problems

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