IT Executive

• Position: IT Executive
• Location: Davanagere
• Department: IT / Technical Support

Industry: FMCG Retail & E-commerce

Job Description

We are seeking a technically proficient and forward-thinking ERP & POS Systems, IT System Administrator to manage the day-to-day operations of our centralized ERP, POS, Warehouse, and E-commerce systems across our multi-store grocery chain.

Eligibility Criteria

• Proven work experience as a technical support executive or in a similar IT role.
• Experience in ERP software implementation, including identifying suitable ERPs, arranging demos, and coordinating with the management for suitable ERP or software vendors for FMCG retail and e-commerce.
• Must be comfortable visiting retail stores to resolve IT-related issues like hardware, network, software, etc.
• Prior experience in IT or technical support roles is required.

Key Responsibilities

• Communicate effectively with store employees to understand and resolve IT issues.
• Escalate the issues of Hardware, software through a series of actions, either via phone, email or chat or visiting the store place until it gets resolved.
• Visit retail stores in Davanagere, Ranebennur, Hirekerur, and nearby areas for on-site IT support.
• Coordinate with management for ERP software implementation and vendor discussions.
• Conduct POS and ERP training sessions for store and warehouse staff.
• Maintain documentation of IT issues, resolutions, and system updates.

Technical Skills & Experience

• 1–4 years of experience in IT, ERP/POS administration (preferably in retail/FMCG).
• Strong analytical skills to compare tools/vendors with documented pros/cons.

Job Types: Full-time, Permanent

Pay: ₹180, ₹250,000.00 per year

Benefits:

• Provident Fund

Work Location: In person