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Financial Services Account Associate II(International calling process)
2 weeks ago
About Team:
The Transfer Agency is a division responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients.
At FIS we provide service to clients via various channels like Transaction processing, calls & correspondence etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, liquidation & overall record keeping.
Call back or Voice process
What you will be doing:
- Verifying and inputting customer requests to ensure information is correct and in good order and takes appropriate action.
- Performing quality control activities to ensure quality standards are met.
- Producing template email or written correspondence to customers, when appropriate
- Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
- Adhering to all fund/company policies and regulatory controls/requirement
- Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
- Guiding/mentoring peers on less complex processes
- Excellent customer service skills that build high levels of customer satisfaction
- Strong phone, verbal and written communication skills, along with active listening
- Customer focus and adaptability to different personality types
- Demonstrates effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment
What you Bring:
- Excellent communication and interpersonal skills
- Excellent knowledge of Customer Services; Global mindset (Desirable)
- Fresher or 1 to 2 Years of experience from international calling process
- Shift timing 7:30 PM to 4:30 AM and Hybrid model.
What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
- A voice in the future of fintech.
- Always-on learning and development.
- Collaborative work environment.
- Opportunities to give back.
- Competitive salary and benefits.
