Financial Services Account Associate II(International calling process)

6 days ago

Hyderabad Pune, India FIS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Team:

The Transfer Agency is a division responsible for Transaction Operations, Processing, and associated functions of mutual funds for various clients.

At FIS we provide service to clients via various channels like Transaction processing, calls & correspondence etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, liquidation & overall record keeping.

Call back or Voice process

What you will be doing:

  • Verifying and inputting customer requests to ensure information is correct and in good order and takes appropriate action.
  • Performing quality control activities to ensure quality standards are met.
  • Producing template email or written correspondence to customers, when appropriate
  • Adhering to all policies & procedure guidelines and divisional operational metrics/standards to achieve operational, productivity and quality
  • Adhering to all fund/company policies and regulatory controls/requirement
  • Identifying improvement opportunities to streamline business processes resulting in greater efficiencies, productivity and/or service
  • Guiding/mentoring peers on less complex processes
  • Excellent customer service skills that build high levels of customer satisfaction
  • Strong phone, verbal and written communication skills, along with active listening
  • Customer focus and adaptability to different personality types
  • Demonstrates effective people skills and sensitivities when dealing with others
  • Ability to work both independently and in a team environment

What you Bring:

  • Excellent communication and interpersonal skills
  • Excellent knowledge of Customer Services; Global mindset (Desirable)
  • Fresher or 1 to 2 Years of experience from international calling process
  • Shift timing 7:30 PM to 4:30 AM and Hybrid model.

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

  • A voice in the future of fintech.
  • Always-on learning and development.
  • Collaborative work environment.
  • Opportunities to give back.
  • Competitive salary and benefits.

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