India - Manager – LPA Support Functions

Who are Inchcape?

At Inchcape, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 250 proprietary offices across 70 countries and a team of more than 3,000 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organisations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Contract type: Permanent

Location: Navi Mumbai-Airoli

We have an exciting opportunity for a Manager in our LPA Support Functions team. You will be responsible for;

Team Management

• Lead, mentor, and manage teams to ensure operational objectives and process requirements are consistently achieved.
• Conduct performance reviews, prepare performance reports, and support the career development of team members.
• Develop and expand training and development programs tailored to organizational and individual needs.
• Monitor team productivity and quality to ensure KPIs and business targets are met.
• Enhance efficiency by supporting teams operationally and administratively.
• Optimize management of overhead activities to maintain effective productivity across teams.

Operations

• Oversee the completion of all processes and procedures while maintaining high-quality standards.
• Identify, recommend, and drive process improvements through effective programs and initiatives.
• Represent the function in discussions with regional/local offices, addressing progress updates and areas for improvement.

Financial & Cash Flow Management

• Lead and manage the timely cash flow by ensuring 100% prefunding/prepayment turnaround, wherever necessary, in line with customer credit terms.

Reporting

Prepare, analyze, and submit regular and ad-hoc reports to Management, ensuring accuracy and timeliness.

What you'll do: (Key Accountabilities & Key Deliverables)

Provide strategic leadership to the Local Performing Agent (LPA) Support Functions Department, comprising 4 teams with 23 members, ensuring seamless execution of the business plan in alignment with organizational goals.

• Manage the Agency Support teams of Australia and New Zealand, handling comprehensive vessel husbandry services, including crew changes, cash to master, spare deliveries, medical attendance, bunkering, vessel repairs, and dry-docking.
• Manage Agency Support teams of North Europe and Singapore, responsible for the administration of tanker vessel port operations. These teams maintain complete vessel operation data in Optic, while also managing the Optic database for husbandry jobs and CLS customer activities.
• Define and implement long-term objectives to achieve operational excellence and meet business expectations, ensuring adherence to KPIs such as PDA (Port Cost Estimate) submissions, final cost submissions, accurate data entry in Optic and OneDA, vendor bookings, and compliance with government authorities.
• Ensure strict compliance with Inchcape compliance standards and HSSE policies.
• Lead the review, implementation, and continuous improvement of Working Instructions, SOPs, and checklists, ensuring alignment with local regulations and operational requirements.
• Act as the primary business contact for the VSC Hub with regional and local offices, while ensuring exceptional customer service delivery and effective representation of client needs.

Who you are: (Required-Knowledge, Experience, Education & Skills)

• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Experience of the CLS working process.
• Customer-facing.
• Knowledge of vendor management.
• Team handling.
• Familiar with tanker-related data management.
• Handling customer grievances.
• Process transitions

Skills

• Excellent communication skills: Verbal & Written.
• Adaptable to changing conditions and an excellent team player.
• Managing Work Process
• Honest, transparent, and trustworthy
• Proactive, dynamic, and innovative
• Culturally aware and diplomatic
• Accountability
• Presentation
• Leadership quality
• Problem solving
• Strategic planning
• Team management
• Mentoring team

Academic Qualification

• Mandatory - Graduate in any stream.
• Desirable – Shipping and port operations-related courses will be added advantage

Experience

• 6 to 7 years of Working experience in the Port agency business and/or with Ship/crew Management companies an assistant. Manager level.
• Experience in handling husbandry and commercial jobs.
• Experience in vendor management.
• Must be experienced in leading a team.
• Experience in training & development

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce that works together to provide our customers with the exceptional service they deserve. To reach the highest standards, we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective - we connect the world and see the bigger picture.

The Power of People - we rely on the strength of local agent knowledge and relationships.

Progress - we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally, as a minimum, you will receive:

• A retirement savings plan
• Life assurance
• Holiday
• Competitive salary
• Employee Assistance Programme
• Career development and progression opportunities
• Values Award celebration events

Plus, much more

If you think that you have the right skills, knowledge and attitude to join our team, then we invite you to apply by simply clicking at the top of this advert

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation, depending upon your geographical location.

Inchcape is an Equal Employment Opportunity Employer, and equality, diversity, and inclusion are at the centre of everything we do. We recognise that our customers, colleagues, contractors and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.