Academic Counselor

Position: Academic counsellor

Location: Chennai

Report to: Sales Manager

Roles and Responsibilities

• Counselling potential learners, helping them plan their career path and understanding how Veranda Race can catalyze their career.
• Carrying weekly enrolment /revenue and collection target.
• Establishing the uniqueness and effectiveness of Veranda Race model of online/blended learning.
• Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, sales closing, and post-sales relationship management.
• Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.
• Manage large amounts of Inbound calls / Outbound calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

What are the deliverables / KPI's?

• Minimum of 200+ Dials every day with 75+ Connects.
• 4 hours of talk time on an average per day.
• 5 enrolled students per day.
• Weekly revenue targets to be met consistently.

Requirements

• Proven experience as telesales representative or other sales/customer service role
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (Any CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of required language
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Growth Path

The Candidate selected for the role is expected to grow into a Academic Counsellor Lead within the sales team. On generating good leads and sales to the organisation and showing leadership qualities can help the candidate reach the above mentioned role.

Educational Qualification

• Any degree

Experience Requirement

• 1 year and above sales experience
• Specially in Edu-Tech company (Preferable)

Working Conditions

• Flex – schedule with a Shift (Early Moring, Regular Shift, Evening)

Job Type: Full-time

Pay: Up to ₹22,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Ability to commute/relocate:

• Saidapet, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• CRM software: 1 year (Required)
• Total: 2 years (Required)

Work Location: In person