Receptionist and telecaller

5 hours ago

Golden Rock Tiruchirappalli Tamil Nadu, India 09e32f74-6012-4d27-b3bf-798a0bfa91b3 Full time ₹ 1,44,000 - ₹ 1,80,000 per year

The Telecaller cum Receptionist role combines front-desk responsibilities with active communication over phone calls. This position involves managing reception operations, handling inbound and outbound calls, and supporting administrative tasks. Hands-on experience in tourism, flight and hotel booking, and ticketing will be an added advantage for handling customer requirements effectively.

Roles and Responsibilities:

  • Managing front-desk activities, greeting visitors, and directing them to the appropriate departments.
  • Answering incoming calls, taking accurate messages, and forwarding calls professionally.
  • Maintaining an organized, clean, and welcoming reception area.
  • Scheduling appointments, coordinating meetings, and handling daily correspondence.
  • Organizing and maintaining files, documents, and records.
  • Supporting general administrative tasks such as photocopying, scanning, faxing, and data entry.
  • Making outbound calls to potential or existing customers.
  • Providing information, addressing inquiries, and resolving issues—particularly related to tourism services, flight and hotel bookings, and ticketing.
  • Assisting customers with travel-related queries as required.

Skills Required:

  • Excellent verbal and written communication skills.
  • Strong organizational and time management abilities.
  • Proficiency in Microsoft Office Suite or similar software.
  • Ability to handle customer inquiries professionally and provide prompt solutions.
  • Practical experience in tourism coordination, flight and hotel booking, and ticketing is highly desirable.

Qualifications / Experience / Skill Sets:

  • Any Degree/Diploma with at least 1 year of relevant experience.
  • Oral proficiency in both English and Tamil is mandatory.
  • Must be motivated, confident, and open to new ideas.
  • Prior experience in tourism, travel assistance, flight and hotel booking, or ticketing operations will be an added advantage.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Benefits:

  • Leave encashment

Work Location: In person

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