Sr. Program Manager, MFN Fulfillment

23 hours ago

Bengaluru Karnataka IND, India Amazon Full time ₹ 25,00,000 - ₹ 40,00,000 per year
At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new programs and services. You will help with the adoption of these new services and tools as a critical member of the Seller Fulfillment Services Team.

In this role you will own the yearly roadmap, OP1/OP2, burndown report and insights to help business & tech make decision for the org. You will work closely with multiple product stakeholders, tech partners and provide the required visibility to the SFS leadership chain. You need some technical acumen, and high judgement to help leaders prioritize, manage trade-offs, and connect the cross domain complexities.

Key job responsibilities
Identify, design, develop, implement and execute new and existing processes, policies, goals and solutions to increase adoption of fulfillment solution that enhance the overall customer experience.

Drive development efforts and manage priorities for project/program completion, including operational solutions.

Create schedules, identify and communicate risks to stakeholders, define risk mitigation strategies, and facilitate appropriate engineering solutions.

Develop system requirements to streamline and simplify tools used to manage and enhance the operational productivity, accuracy and effectiveness when helping deliver performance to customers.

Evaluate effectiveness of current or future fulfillment channel performance.

Collaborate with other departments to integrate with business systems and processes.

Resolve problems concerning transportation, logistics systems, supply chain and fulfillment operations.

Maintain metrics, reports, and process documentation to monitor and analyze delivery performance and key business performance indicators.

Manage cross-functional teams and/or third party-vendors for implementation of project/program requirements.

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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