Delivery Coordinator-Two wheeler

5 days ago

Kozhikode, Kerala, India TVS AKB MOTORS Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Job Title: Delivery Coordinator

Location: Kozhikode

Salary: ₹15,000 – ₹20,000 per month (based on experience)

Experience: 2–3 years

Reports to: Branch Manager

Job Description:

The Delivery Coordinator is responsible for ensuring a smooth, professional, and timely delivery experience for customers purchasing two-wheelers. This role involves coordinating with sales, service, accounts, and registration teams to ensure all pre-delivery processes are completed accurately and the customer receives their vehicle in perfect condition.

Qualification & Experience:

  • Education: Graduate / Diploma (preferably in any discipline)
  • Experience: 1–3 years in automobile sales, delivery, or customer service (preferably in a two-wheeler dealership).

Key Responsibilities:

1. Delivery Process Management

  • Coordinate and schedule vehicle deliveries based on customer readiness and document completion.
  • Ensure all pre-delivery inspections (PDI) are completed by the service team.
  • Verify vehicle cleanliness, fuel level, and all accessories before delivery.
  • Maintain the delivery area in a clean and organized condition.

2. Documentation & Coordination

  • Check and confirm all required documents (invoice, insurance, registration, ID proof, etc.) are complete before delivery.
  • Liaise with the RTO/registration department to ensure RC, number plate, and insurance papers are ready.
  • Maintain proper filing and digital records of all deliveries.

3. Customer Experience

  • Welcome customers and explain the vehicle's basic features, controls, and warranty details during delivery.
  • Conduct a "Delivery Handover Ceremony" (photo, feedback, gift if applicable).

4. Internal Coordination

  • Coordinate with the sales team to track sold but undelivered vehicles.
  • Work closely with the accounts department for payment clearance before delivery.
  • Update delivery status reports daily and share with management.

5. Reporting & Follow-up

  • Maintain a daily delivery register (manual/digital).
  • Report any delivery delays or issues to the Sales Manager immediately.
  • Follow up on pending registration documents and insurance copies.

Skills & Competencies:

  • Strong coordination and time-management ability.
  • Basic knowledge of RTO procedures, insurance, and invoicing.
  • Computer literacy (Excel, CRM, and email).

Job Types: Full-time, Fresher

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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