Player Relations Executive

Experience: 2+ Years

Salary: LPA

Joining Date: Immediate joiners required.

Hudle up We're looking for a
Player Relations Executive

to join our team, both at work, and at play We take the work hard, play harder philosophy way too seriously out here. We're an ambitious bunch, we're hungry, and we've only just begun. Get ready to board the Hudle train as we prepare for the next step in our journey of taking our philosophy across the country We're on a mission to redefine customer relationships, ensuring every interaction is meaningful and impactful. If you're passionate about building strong connections and helping customers thrive, we want you on our team

About Hudle:

At Hudle, work is literally Play We are a sports tech company on a mission to enable 100 million Indians to play active sport as a way of life through a combination of cutting edge technology and on-ground expertise.

We are a fast-growing platform with one of the pioneers of Indian sport, Ajinkya Rahane as brand ambassador.

Role Overview: As a Customer Success Executive/Intern, you'll be the heartbeat of our customer experience.

What you'll do :

Build Relationships:

Foster strong connections with our customers, becoming their trusted resource for insights and support.

Onboard & Educate:

Guide new users through calls and emails on how to effectively use the app, make bookings, and join games. 

Advocate for the Customer: Serve as the voice of the customer internally, relaying feedback and advocating for their needs to enhance our services. 

Drive Engagement: Proactively reach out to customers to ensure satisfaction with their bookings, identify issues at specific venues, and provide internal feedback to minimize future challenges. 

Collaborate Across Teams:

Work closely with other teams to ensure a seamless customer journey and contribute to the continuous improvement of our offerings.

Manage Inbound Communications:

Respond to multiple inbound emails and calls, handle player complaints, provide timely solutions, and follow up to ensure resolution. 

Assist with Subscriptions and Services:

Address subscription issues, troubleshoot service problems, and offer tailored solutions based on players' requirements. 

Gather and Report Feedback:

Conduct regular outbound calls to select users to gather feedback, reporting insights to enhance our services. 

Support Product Development:

Share valuable insights on feature adoption and user experience with our product team to enhance our offerings.

Operational Support: Collaborate with various teams to assist with day-to-day operations and help create or update processes for more efficient player relations. 

Monitor and Respond to Reviews: Oversee reviews on Google Business pages for select venues and respond promptly as needed. 

Take Ownership:

Demonstrate accountability for all work-related tasks, ensuring high standards of customer service and operational excellence.

Qualification:

• Minimum 2+ years of Experience needed.
• Excellent verbal, written, and interpersonal communication skills (fluency in both English and Hindi)
• Comfortable working with Google Sheets/Excel
• Self-motivated and willing to learn. Interest in sports & fitness is a bonus.
• Ready to work in a dynamic, fast-paced start-up environment.

Benefits:

Start-up environment with plenty of learning and growth opportunities 

Great exposure as the candidate will be working closely with the senior management. 

Employee first culture

Market Salaries 

12 Paid leaves, 12 casual leaves, Major Indian Holidays, Maternity leaves.

Health Insurance 

Monthly Hudle Credits to play sports

Important Links:

Mobile App
 

Instagram
 

Linkedin
  

Website
 

Workplace timing and location :

6 days working

Work window : 8:30am-10:30pm (Mon-Fri) and 6:00am-11pm(Sat-Sun)

Sat and Sun are fixed work from home for now.

Any 8hr shift during the work window mentioned above with one flexible weekoff.

Shift timings during training period - 10am-6pm

Work location- Onward Workspaces- NSIC Okhla Phase 3 · 20, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020, India

Interview and Hiring process :

First call with Human resource about basics. 

Second round on Google meet with Operations - Introduction, basic communication skill check(both Hindi and English),understanding customer service, its importance and impact on business, importance of accountability and ownership at work, basic understanding of Hudle and the functioning of our app.

Final round- In office email writing test, basic questionnaire relating to Hudle with Team Lead. 

Please note:

After the first round with HR, candidates must read about Hudle and should know the basics of our business, by downloading the Hudle app using the link below.