Client Operations Delivery Analyst- Asset Management

Meet the Team
Join Cisco's Asset Management Services team-a dynamic group that empowers customers with actionable Installed Base (IB) insights to maximize the value, security, and performance of their Cisco assets. Leveraging industry-leading data sources and cutting-edge analytics, we help customers mitigate risks, optimize Total Cost of Ownership (TCO), and ensure operational excellence. Our collaborative, customer-centric team is at the forefront of enabling Cisco's recurring revenue business and driving transformation across organizations worldwide.

Your Impact
As a Cisco Asset Manager, you will play a critical role as the single point of contact for managing and optimizing customers' Installed Base data. You will drive customer engagement, lead asset management services, and deliver valuable business insights that help our clients reduce risk, improve operational efficiency, and unlock new opportunities for growth. This is a high-impact role where your expertise in data analysis, stakeholder collaboration, and reporting will shape the customer experience and contribute to Cisco's long-term success.

In this role, you will:

• Ensure accurate IB management by validating customer assets, contracts, and coverage.
• Lead the implementation of Asset Management Services, onboarding new customers and aggregating IB data from multiple sources.
• Deliver actionable business insights and best practices to customers.
• Resolve MACD (Move, Add, Change, Delete) discrepancies to maintain IB accuracy.
• Drive continuous improvement in IB data management processes.
• Collaborate with internal and external stakeholders to deliver seamless service.
• Generate detailed reports and dashboards to communicate insights effectively.

Key Responsibilities

• Customer Engagement: Lead client calls, participate in Quarterly Business Reviews (QBRs), and conduct on-site visits as required.
• Data Ownership: Ensure customer IB data accuracy and execute action plans for data cleanup and maintenance.
• IB Reconciliation: Aggregate and reconcile IB data from diverse sources for a holistic view.
• Reporting and Metrics: Create and present reports using Tableau, Excel, Power BI, and other tools.
• Collaboration: Work cross-functionally with CX teams, Sales, partners, and other departments to deliver high-quality outcomes.

Minimum Qualifications

• 2+ years of customer engagement experience, with at least 3 years in asset management or related fields.
• Advanced proficiency in Excel (macros, pivots, formulas, slicing) for data analysis and audits.
• Experience with Tableau for reporting; familiarity with Power BI or other dashboarding tools.
• Proven ability to analyze large raw datasets and conduct comprehensive data analysis.
• Demonstrated track record in leading client interactions and influencing stakeholders.

Preferred Qualifications

• Strong understanding of Cisco's Installed Base management tools and processes.
• Proficiency in data visualization and storytelling to communicate insights.
• Experience managing cross-functional teams and complex customer engagements.
• Knowledge of Cisco's recurring revenue business and lifecycle management strategies.
• Excellent verbal and written communication, with strong project and time management skills.

*Who You'll Work With*

• Customers and Partners: Serve as a trusted advisor for Cisco's Asset Management services.
• Internal Teams: Collaborate with CX, Sales, and other stakeholders to ensure alignment and success.
• Cross-Functional Teams: Partner across departments to deliver seamless outcomes.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.