Director, IT Service Operations

About the Role:

Grade Level (for internal use):

13

About the Role:

The Team:

S&P Tax Solutions is looking for a Senior Cloud Engineering Lead to join a global team of Cloud Engineers to support our Tax solutions platform used to provide Due diligence, Withholding, Payment and Reporting solutions for our hosted customers.

Responsibilities and Impact:

• 15+ years of practical experience in Windows Server Administration, preferably on cloud supporting Windows 2016/2019/2022 server environments
• Deep knowledge of AWS technologies such as EC2, ELB, S3, VPC, EBS, RDS, ECS/EKS, IAM, FSX, Active Directory, DNS, CloudWatch, and Lambda.
• Networking administration experience, good understanding of VPN, Peering, Routing, NACL, ALB/NLB, Security Groups, Access Control
• MS SQL Server, and understanding of HA deployment setup
• Essential to have experience with configuration and deployment management in a scripting language like terraform or CloudFormation and experience in running a combination of server and serverless application stacks.
• Knowledge of web services, API, REST and RPC
• Person should be open to work in rotational shift including weekends and holidays
• Ability to translate architectural requirements
• Managing cloud environments in accordance with company security guidelines
• Ability to deploy, manage, and operate scalable, highly available, and fault-tolerant systems
• Experience in monitoring and auditing systems
• Be responsible for the planning, and implementation of the AWS cloud hosted infrastructure
• Work alongside architecture and product engineering teams to design and implement scalable software services
• Stay current with new technology options and vendor products, evaluating which ones would be a good fit for the company
• Building and designing web services in the cloud, along with implementing the set-up of geographically redundant services.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Knowhow to implement and control the flow of data, to and from a service provider
• Capability to select the appropriate services based on compute, data, or security requirements
• Ability to estimate usage costs and identify operational cost control mechanisms
• Responsible with engaging various business stakeholders in achieving objectives (product DevOps teams, Cloud Operations for BAU, customers).

What We're Looking For:

Basic Required Qualifications:

• University degree, preferably engineering graduate or equivalent.
• Strong communication skills are needed to describe hosted offerings, and solutions across a wide range of requirements, and convey different levels from management to clients.
• Proven track record of supporting cloud hosted windows-based applications.

Soft Skills:

• Strong problem-solving skills with a growth mindset and openness to AI-powered innovation.
• Excellent communication and cross-functional collaboration abilities.
• Capable of managing priorities and meeting deadlines in a fast-paced, continuously evolving environment.

Additional Preferred Qualifications:

• 15+ years of practical experience in AWS Cloud Administration preferably AWS certified Solutions Architect or Equivalent
• Strong Analytical skills, Presentation skills, and ability to work under pressure
• Proven experience in monitoring, analyzing, and optimizing large-scale distributed systems in a cloud environment.
• Background in managing Windows-based production systems, Containerization, network configurations, and server performance in the cloud.
• Strong scripting and automation skills (PowerShell, Bash, Python) — bonus if paired with AI-based infrastructure tools.
• Experience explaining technical concepts clearly to both technical and non-technical stakeholders.

Cloud Engineer lead, would work as part of a global team to help manage client environments hosted in AWS

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit

What's In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to  S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster  describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision -

103 - Middle Management (EEO Job Group) (inactive), 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH Middle Management Tier II (EEO Job Group)

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