Customer Excellence Specialist, PS India

7 days ago

Bengaluru, Karnataka, India Merck Life Science Private Limited Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

Your Role

  • In this position you will be dealing with requests regarding our Pharma Chemicals and Process Solution Products.
  • You are the entry point for the first level commercial and regulatory questions from our internal and external clients received by mail, phone or fax.
  • In your dedicated area of responsibility, you act as an interface between the sales organization in the field, supply chain, regulatory affairs, marketing and all other interfering interfaces.
  • Also, you continuously support the sales representatives in their daily activities to meet the sales objectives.
  • Responsible for dealing with all quotations in close collaboration with the sales representative, you will enforce our price policy and develop special prices for a specific category of clients.
  • Oversee handling requests for all types of commercial documents intended for our customers, such as brochures, sample requests, literature, product datasheets etc.
  • Handle product orders, check inventory availability or status of shipment, verify customer pricing, prepare and process customer return goods for credit and/or replacement, handle and resolve customer complaints, escalate requests and unresolved issues to the designated resource and file records of customer interactions and transactions. 

Who you are

  • Minimum 3-4 years professional experience in a customer facing environment, a first experience in chemicals, pharmacy or biochemical is an asset,
  • Bachelors degree in Biotechnology, Pharmacy or Chemical Engineering.
  • Fluent English conversational and written.
  • Organized, multitasking, open-minded, flexible in a changing environment and able to adjust accordingly
  • Strong verbal and written communication skills, promotes good relationship in the team, ensures 2-ways communication and teamwork
  • Enjoy working in an international team
  • A positive outlook on dealing with our important customers and driven by great sensibility for customer satisfaction
  • Excellent computer skills with experience on Microsoft Office, SFDC, SAP is a plus.

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